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The Health Hub Organization
Mackenzie Wanless & Bailey Hayward
Issues Within Health Hub
Issues Within Organization
3 main issues
- Motivation
- Clients = ill, in crisis, emotionally distraught.
- Clients upset & frustrated with health care system
Employees
- Receiving end of verbal abuse, yelling, & cursing
- Burnt out & questioning working in this field
- Complaints to other staff
- Cope by disengaging
- Do bare minimum
- Don't socialize with coworkers
- Negative vibe at work
Issues Within Health Hub
Issues
Communication
- More than 1 service = poor communication
- Staff frustrated with poor communication between services
- Rude and aggressive staff
- Staff member too chatty and a distraction at work
Teamwork
- Poor communication
- Not working in teams to coordinate resources & programs
- Staff refusing to volunteer for projects
- Causes poor team functions & complaints
Problem Statement
End Goal
We want all the staff at the Health Hub to feel valued, motivated, and apart of a cohesive team. The staff in this organization are suffering from a lack of motivation, communication, and teamwork skills. This is causing staff to feel burnt out, disengaged, frustrated, and has lead to staff questioning if they want to continue in this field. We will use our education and knowledge in professional communication and organizational behaviour to create programs to improve the overall organization.
How do we fix motivation?
Motivation/Morale
Emotional Intelligence Training
Helps with:
- Emotions that drive behaviour
- Increase awareness of what puts emotions, behaviour, and decisions at risk
- Practical strategies to handle pressure and tension
- Learn patterns, triggers, and emotional habits
- Help others develop skills to cope with pressure
Wellness Programs
- Stress Management
- Balance work & life
- Minimize Stressors
- Positive self concept
- Healthy lifestyle
- Yoga
- Meditation
- Mental Health Days
How to fix communication
Communication
Training for better communication
- Benefits:
- Self awareness
- Improved skills
- Better relationships
Consistently meet with representitives from each area
- employees go to reps with concerns
- anonymously submit concerns
Online programs to share information between areas
- routine
Weekly meetings to cover what is happening or changing
How to fix teamwork
- Rewards for team projects
- Staff meetings & parties
- Shared Leadership
- Advantages of working in teams
Teamwork
Refreezing
- Employee Involvment
- Acknowleding employees
- Creating Routine
- Updating rewards
Refreezing
Reference
Beebe, S. A., Beebe, S. J., & Redmond, M. V. (1996). Interpersonal communication: Relating to others. Boston: Allyn & Bacon.
Benefits of Communication Training. (2012, April 21). Retrieved from http://www.language-by-design.com/benefits-of-communication-training/
Emotional Intelligence Leadership for Managers , EI Training Programs. (n.d.). Retrieved from https://www.ihhp.com/emotional-intelligence-training/
Mcshane, L. S, Steen, L. S, Tasa, K. (2015) Canadian
Organizational Behaviour., Canada: McGraw-Hill Connect.