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Recommendations Continued

  • Adjust assembly line to reduce bottleneck. Use constraint management & also adjust the output of units being produced so there won't be any bottleneck.

  • Maintain a good relationship with suppliers and distributors. Conduct Critical Reports on items suppliers are delaying and make sure distributors are not over ordering.

  • Maintain a lead time of 2 - 4 weeks.

Manouk

Recommendations

Recommendations Continued

  • Create a team to monitor the finished goods to monitor orders.

Effects on Customer Relationship

  • Use SAP, Oracle, or any other ERP applications

  • Delay launching new products

  • Instead of introducing new products incorporate those ideas into a new feature or enhancement to the product.

  • Maintain safety stock and stock levels to meet demands

Why is Customer Service manager the first person to recognize the major issues?

Manouk

Manouk

Customer Service manager is a person who is in charge of ensuring that customers receive product when needed.

Customer Service deals with everything from occasional customer complaints to establishing strategies to improve delivery service to customers.

Customer service representatives do everything they can to ensure that the customers get the best service from the company’s end.

Customer Satisfaction

  • Introduce new product flawlessly and develop innovative products competitively.

  • Improve delivery service and provide consistent service.

  • Customer feedback / update latest information.

What is Driving These Problems?

Systematically:

Organizationally:

  • Lack of an ERP system
  • Lack of history
  • Shortages
  • Panic ordering/ Bullwhip effect
  • Hard copy documentation
  • Lack of information
  • Inaccurate information
  • Difficulty in tracking information
  • Lack of accountability

Problems in Manufacturing All Products

Problems in Manufacturing All Products

Problems in Introducing New Products

  • "Panic Ordering" causes the Bullwhip effect

  • Only have one facility to manufacture all products
  • High variance of lead time for component parts (2-16weeks)

  • High Levels of inventory

  • Poor Delivery Service
  • Shortages
  • Too Little Forecast/Demand Info kept
  • Information on Many Different Systems

Meditech Surgical

Presentation Overview

Company Background

Business Operations

Current Situation

Customer Complaints

Decreasing Productivity

Planning & Scheduling

Production Process

Distribution

Largo Healthcare

Provider of Endoscopic Surgical Instruments

Competitor is NMC

Target Market

Rapid Product Development

Bianca

  • Bianca Blasquez: Company Background & Overview

  • Richard Castro: Issues in New Product Introduction

  • Kiran Bhogal: Issues in Manufacturing

  • James Chung: Systematic & Organizational Causes

  • Jason Chung: Effects on Customer Relationship

  • Manouk Bagdasaryan: Recommendations

Meditech Surgical

Group 2

SOM 416: Supply Chain Management

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