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MISSING BITS

Consequences

5. Working culture

- Interview with current and former

employees

6. Current and former employees' perception on

rewards given by Google

- Individual interview

7. Effectiveness of social events/outings

- Survey and interview

Wasted time and loss of productivity

Cost associated with turnover

Focus: Low-level workers

(approximately 1 year experience at Google)

1. Google's expectations from employees

- Interview with HR

2. Employees' expectation of working at Google

vs. reality

- Interview with employees

3. Employees' job motivation and performance

- Employee reports and performance records

4. Information from former employees

- Exit survey and interview

Difficulty in recruiting replacement

entry and contracting

5. Time contract: 12 months

6. Deliverable:

- Pre and post-intervention reports

- Implement intervention

- Resources required:

i. Assistance and access from HR

ii. Budget to implement intervention

- Confidentiality of company and

employees ensured

what is happening?

1. Expectation vs. reality

2. Lack of motivation

3. Feeling undervalued

4. Lack of coaching and feedback

5. Lack of engagement

entry and contracting

median tenure:

1.1 years

INTERVENTION

1. Role?

2. Aim?

3. Scope:

- Employees' expectation vs. reality

discrepancy

- Employees' intrinsic motivation

- Competitive culture in Google

4. Steps:

- Further research and identify problems

- Plan, implement and evaluate

intervention

ready to change?

What to do before implementing intervention:

1. Employee inclusion in decision

making for intervention

2. Mindfulness training

2. Training

- Provide challenging

creativity-oriented

tasks

- Increases perceived

meaningfulness of

the job

- Increases

motivation through

achievable goals

3. Positive Feedback

- Guidance and

advice from

superiors and co-

workers

- Increases employee

recognition and

improves

communication

within the

hierarchy

overview

INTERVENTION

1. Core Problems

2. Entry and Contracting

3. Additional Information Required

4. Intervention

5. Readiness for Change

6. Evaluation

Google

evaluation

1. Teamwork-based program

- Focus on team

assignments and activities

- Reduces competitive

nature; increases bonding

- Diminishes individualistic

organisational culture

- Boosts creativity through

communication

High Turnover

1. Turnover rate: is it successfully

reduced?

2. Employee motivation vs. job

performance vs. turnover rate

- Is there an increase in

motivation? Does it

increase job performance

and reduce turnover?

3. Expectation vs. reality: is the discrepancy

successfully reduced overtime?

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