#1 in Customer Satisfaction
by Department of Transportation
in 2009
“Unlike other carries, the employees of Southwest Airlines know how to have FUN while turning a profit - it truly is the Employees of Southwest who set us apart from the rest”
- Southwest in a Nutshell
September 11, 2001
Having a
"Servant's Heart"
Group Interviews
- Makes the customer feel happy and important
- Making decisions from the heart
- No individual interviews
- Applicants interacting with one another
- Looking at their personalities
Southwest Airlines
Their Unique Hiring Process
Overview of Presentation
- Group Interviews
- What Southwest is Looking For
- Having a
"Servant's Heart"
Conclusion
- Group Interviews
- What Southwest is Looking For
- Having a Servant's Heart
What Southwest is looking for
- Looking for two main qualities:
1) Great attitude
2) Fun person
- Give the customers what they want