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#1 in Customer Satisfaction

by Department of Transportation

in 2009

“Unlike other carries, the employees of Southwest Airlines know how to have FUN while turning a profit - it truly is the Employees of Southwest who set us apart from the rest”

- Southwest in a Nutshell

September 11, 2001

Having a

"Servant's Heart"

Group Interviews

  • Makes the customer feel happy and important
  • Making decisions from the heart
  • No individual interviews
  • Applicants interacting with one another
  • Looking at their personalities

Southwest Airlines

Their Unique Hiring Process

By: Porschaed Simmons

Overview of Presentation

  • Group Interviews
  • What Southwest is Looking For
  • Having a

"Servant's Heart"

Conclusion

  • Group Interviews
  • What Southwest is Looking For
  • Having a Servant's Heart

What Southwest is looking for

  • Looking for two main qualities:

1) Great attitude

2) Fun person

  • Give the customers what they want
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