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How satisfied are employees at work?
Depends on:
-Emplyees that handle their emotions well.
-Leaders who know how to create a comfortable work environment for their employees.
-Teams who can properly work together despite personality differences.
-Chaos
Job Satisfaction
&
Work Behavior
How job satisfaction influences behavior in the work place?
-Higher EQ = Better leader
People respond differently to job satisfaction , and those different responses depend on:
How employees respond to dissatisfaction?
Fact: How people respond to dissatisfaction depends on the situation.
1. Deal with emotional reaction before attempting to resolve the problem
2. Avoid behavior that heightens adverse emotional reactions
3. Employee's behavior likely to dissipate adverse emotional reactions
It’s important to understand your emotions, control your reactions, and recognize how your emotions affect your actions and the actions of others you’re having so that you understand what generated them and learn to manage them more effectively.
Different reactions to different things
Five hard-to-handle emotions
4. Recognize differences between emotions
5. When appropriate, attempt to find a solution to the underlying problem
6. Learn to actively accept reality
Managing emotion is the concept of managing other people's emotions is an emotive issue! To some, it smacks immediately of exploitation.
Our purpose is to summary ways in which people's emotional behavior can be managed at work for the benefit of those concerned. 'Managed' does not mean denying or suppressing emotion. Rather, it means enabling people to fulfill their job demands, while avoiding the adverse consequences of unregulated emotional behavior.
1. Frustration
2. Worry or Insecurity
3. Anger
4. Unhappiness
5. Dislike
Emotions have a central role in forming and changing employee attitudes.
By:
Display Rules:
Emotional Labor:
The effort, planning, and control to needed express organizationally desired emotions during interpersonal transactions.
• Frequent and long duration of voice or face to face contact
• Variety of emotions
• Intense emotions
Norms requiring employees to display certain emotions and withholds others.
Influenced by:
• Power personal relationship of person receiving the services
• Cultural differences
How do you feel ?
Job Satisfaction
&
Business
Aneika Senior
Hima Patel
Taylor Leftwich
Diane Hernandez
Joseph Thomas
Job satisfaction is also an ethical issue that influences the organzation reputation in the community.
Job Satisfaction
&
Customer Satisfaction
Job Satisfaction
&
Performance
Customer Satisfaction is a natural outcome of employees satisfaction.
Why is job satisfaction associated with performance only to some extent?
Works Cited
Stress management health centre. n.d. 29 October 2015. <http://www.webmd.boots.com/stress-management/physical-stress-symptoms>.
TV, MEETTHEBOSS.
Work Related Stress Statistics. 2015. 28 October 2015. <http://www.meettheboss.tv/blog/work-related-stress-statistics>.
Workplace Stress. n.d. 28 October 2015. <http://www.stress.org/workplace-stress/>.
Bradbury, Travis. "About Your Boss' Lack of Emotional Intelligence..."Forbes.
Forbes Magazine, 3 Feb. 2015. Web. 5 Nov. 2015.
Conley, Chip. "The Top 10 Emotionally-Intelligent Fortune 500 CEOs."The Huffington Post. TheHuffingtonPost.com. Web. 5 Nov. 2015.
Goleman, Daniel. "Chapter One." Working with Emotional Intelligence. New York: Bantam, 1998. Print.
"Emotional Intelligence." Psychology Today. Web. 5 Nov. 2015.
Ostell, A., Baverstock, S., & Wright, P. (1999, 01). Interpersonal skills of managing emotion at work. Psychologist, 12, 30. Retrieved from http://search.proquest.com/docview/211809340?accountid=45782
Work-Related Stress and
Its Management
What is Stress?
5 Triggers of Work-Related Stress
Effects of Stress
Stages of Stress
Managing Work-Relateed Stress
Stressors