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Professionalism at Work
Transcript
Workplace Criticism
- Listen without interrupting
- Determine the speaker's intent
- Acknowledge what you are hearing: "I understand your concern"
- Paraphrase what was said
- Agree, if the comments are accurate
- Disagree respectfully
- LEARN from criticism
Honesty and Ethics
- Avoid all lies at all costs
- Steer clear of conflicts of interest
- Pay for services and products promptly
- Keep confidential information confidential
- Do not "bad mouth" competitors
Courtesy and Respect
- Be punctual
- Speak and write
- Apologize for errors or misunderstandings
- Notify when running late
- Accept constructive criticism
- Provide fair and gentle feedback
- Practice active listening
Reliability and Responsibility
- Be dependable
- Follow through on commitments
- Keep promises and deadlines
- Perform work consistently and deliver effective results
- Make realistic promises about quantity and quality of work output in a projected time frame.
Diligence and Collegiality
- Deliver only work you can be proud of
- Strive for excellence at all times
- Give to customers more than they expect
- Be prepared before meetings when presenting reports
- Do what needs to be done; do not leave work for others to do
- Show a willingness to share expertise
- Volunteer services to a worthy community or charity group
- Join networking groups and help their members.
Tolerance and Tact
- Demonstrate self-control
- Stay away from public arguments and disagreements, including in written documents and emails
- Eliminate biases and prejudices in all business dealings
- Keep personal opinions of people private
- Avoid snap judgments especially when collaborating with others.
Appearance and Appeal
- Good hygiene and grooming
- Choose attractive, yet not distracting business attire.
- Understand that appropriate dress and behavior are the first indication of professionalism.
- Display proper business and dining etiquette
Volume and Rate
Pitch
Emphasis
Voice Quality
Use Your Voice
Pronunciation
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