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Transcript

We Are Hilton. We Are Hospitality.

Conrad Hilton tells us

We help our guests to explore their surroundings

We create new and exciting experiences for them

We learn their preferences and deliver little surprises

it is our responsibility to fill the earth with the light & warmth of hospitality.

Hospitality is...

We love to make them feel recognized and special

Hospitality is...

…offering more than hotel accommodations, but exceptional experiences and lasting memories that inspire our guests to want to return.

…Consistently delivering a friendly, helpful and welcoming experience to anyone who walks in our doors.

We understand that we simply have a responsibility,

Regardless of our day,

Regardless of their mood.

and to go out of our way to be helpful.

Because sometimes we know what our Guests need before they do.

Because we want to provide a bit of relief when it's needed most.

Because we love to surprise and delight!

We anticipate their needs and deliver above expectations

(by being consistent in our delivery)

Because we want to leave a lasting impression.

Because we want to earn their loyalty.

Because we want them to continue to stay with us.

To welcome our guests into our home,

(with genuine smiles and concern)

Hospitality is...

We know when to make a fuss

To be friendly,

(approachable and available when we're needed)

Because this is what our Guests Expect from Hilton.

Because we have a passion to serve our Guests.

Because this is our home and we want others to feel welcome here.

…Being thoughtful and intuitive, to anticipate the needs of our guests and to create moments of surprise and delight.

We know when they need their space

We thoughtfully observe our guests

We Are Hilton.

We Are Hospitality.

Are you ready?

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