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Transcript

Setting Expectations

Issues Faced by Managers

  • Positive and negatives to setting high expectations
  • Employees are unique
  • Setting unique expectations for each employee

Themes

What Managers Did Well

Issues in Workforce

Differences

  • Difficult managing several employees at once
  • Half employees were self-driven, half needed extra guidance

Team Group Process

  • Written vs. Non-written expectations
  • Rewards (monetary vs. non-monetary)
  • Higher expectations leading to higher performance
  • Team Development
  • Virtual team
  • Task and Relationship roles
  • Every manager clearly and distinctly expressed their expectations whether verbally or contractually
  • Acknowledging that different employees are motivated differently
  • Regular checkups

1. Lack of Clarity

2. Communication(lack of, too much, miscommunication)

3. Feedback/Tracking Performance

Recommendations

How companies address issues

  • Clearly define rewards for surpassing/meeting expectations
  • Clearly define consequences for failing to meet expectations
  • Do not generalize expectations - discuss expectations of each employee individually
  • Have the optimal amount of employees to manage

1. Set clear goals and clarify

2. Take action prom ptly, common communication source

3. Provide consistent feedback

- self-evaluations

https://jeopardylabs.com/play/setting-expectations

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