ENG 107 Final Presentation - Shannon Scully

ENG 107 Final Presentation - Shannon Scully

What I Have Gained From My Interview

What I Have Gained From My Interview

What makes Maureen's business so successful?

-loyal clientele

-keeping up with trends

-having services that customers want/need

-not relying on the customers to create business, make the business & customers come to you

Some advice received that I had received from Maureen was to not sweat the small stuff, treat others as you want to be treated and always keep your head up.

I had decided to interview a person from my hometown. I chose Maureen because I found it interesting in this economy, especially with what Goderich has been through as a town how they are still thriving with so many staff & services. The location of the spa and salon is in Goderich right on the highway, so it is a good location to bring in new customers. I had asked her many questions and this is what I had gathered from all that information because I do not want to bore you ladies to much; Maureen has chosen to live in that area & stay dedicated to the town because it is home. ''You know everyone and it is easy to keep in touch with clients and new customers because it is a smaller rural area.'' They stay busy and heavily staffed on a regular basis, with more hours and services performed closer to holidays, graduations and proms. The most popular clientele that comes through the spa on a regular basis is generally older, which isn't to say there aren't young people that come through regularily.

My Business

-Advertisements that I would have personally invested in would be social media, a website, yellow pages, online search engines, flyers and magazine and newspaper ads.

-Daily problems/conflicts that I see arising would be client cancellations, typical work drama and dealing with unhappy clients. Ways to deal with these problems will come with time but as far as I know dealing with unhappy clients and customers they are always right, Treating staff employees with the same respect that I would want to receive, having great listening skills and to treat one another like family.

Show of hands how many ladies go for regular services?

What type of service do you usually go to get done?

Why pay someone else to do it, when you could potentially do it yourself?

-Hair to Toe will be a hairstylist studio and an esthetics salon, located in one of the major cities in Ontario.

-Services that I will offer to the public will be hair cuts, colour and accessories, waxing, tinting, basic skin care services, massages, makeup applications, manicures and pedicures.

-Staff that will be employed will be at least 10-15 woman/men in the salon.

-The audience that I am aiming to hit would be all ages, young woman for extensions to elderly ladies for perms to men for hair tattooing.