Introduction to Level 3 Advanced Diploma in ICT Systems Support (7266-27) City and Guilds Programme.

Available Units

City and Guilds Full qualifications

Who the award is aimed at

• City & Guilds Unit - 501: Plan for the delivery of ICT support services and assist in the acquisition of ICT systems
• City & Guilds Unit - 502: Customer support provision 3 (Core unit)
• City & Guilds Unit - 503: Install, configure and integrate networked hardware and software
• City & Guilds Unit - 504: Install, configure and upgrade ICT software
• City & Guilds Unit - 505: Testing ICT systems 3
• City & Guilds Unit - 506: ICT Systems and network management
• City & Guilds Unit - 507: ICT Repair centre procedure 3
• City & Guilds Unit - 508: Develop ICT technical documentation and procedures
• City & Guilds Unit - 509: Principles of planning telecommunications services
• City & Guilds Unit - 510: Maintain ICT equipment and systems
• City & Guilds Unit - 511: Implementing an ICT systems security policy
• City & Guilds Unit - 522: Design and maintain ICT networks software components
• City & Guilds Unit - 523: Implementing and Managing Microsoft Exchange Server (70-284)
• City & Guilds Unit - 524: CISCO Fundamentals of wireless networking
• City & Guilds Unit - 525: CISCO CCENT

The qualification provides knowledge and practical skills related to the NVQ Level 3 for ICT Professionals

• The qualification will be awarded to candidates who successfully complete the assessments for one core unit:
• City & Guilds Unit - 502: Customer support provision 3
• Plus four optional units:
• Three of the options must come from the choices
• One unit can come from another level of ICT Systems Support

This award is aimed at candidates who:

• Do not have access to an N/SVQ
• Wish for career progression within the Information Technology industry
• Wish to develop the skills learnt from GNVQs and other qualifications
• Require evidence towards the underpinning knowledge of the N/SVQ
• Wish to undertake a Modern Apprenticeship, using the underpinning knowledge gained from this vocationally related qualification

Level 3

Advanced Diploma in ICT Systems Support

(7266-27)

Programme Outline and Specification

Aim of the qualification

Progression routes

This qualification was developed to keep pace with the fast changing information technology sector and is for candidates who:

• do not have access to an N/SVQ
• wish to install and support ICT systems
• want career progression within the Information and Communication Technology (ICT) industry
• wish to develop the skills learnt from NVQs and other qualifications
• require evidence towards the underpinning knowledge of the N/SVQ
• wish to undertake an Apprenticeship, using the underpinning knowledge gained from this
• Vocationally Related Qualification.

Candidates who complete the Level 3 qualification have the following opportunities for progression:

• IT Practitioner awards (ICT Systems Support) at Level 4 which extend their capabilities in the use of ICT Systems Support
• Additional units within the Level 3 qualification to extend the range of their skills
• N/SVQs in Information Technology
• Employment in a range of fields including the IT industry

Peter Williams

ICT Trainer/Consultant