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An Introduction to Myself

Key Features

  • Eight years of retail
  • Telecommunications
  • Law graduate
  • Dynamic Edge
  • My role - Voice and Comms

  • Hunt groups
  • Auto Attendants
  • Queue groups
  • Twinning
  • National Presence
  • Scheduling
  • Call Recording
  • Statistics
  • Multiple Sites
  • Corporate Directory
  • Non-Fixed Equipment
  • In-Life Changes
  • Inclusive Calls

How it Works

  • A cloud-based communications solution
  • Subscription-based service
  • Simple installation
  • Advanced customisation
  • Dynamic systems
  • Tiered levels of control

How Does This Benefit Me?

Mobile

  • Create a national presence
  • Never miss a call
  • Monitor staff usage and call statistics
  • Financially beneficial - install and inclusive calls
  • Easy to implement changes
  • Soft Clients for various devices
  • High call quality
  • Take the office out of the office

Case Study

  • Many Horizon features integrate with mobile
  • Call Forwarding
  • Twinning
  • Soft Client
  • Voicemails
  • A complete solution
  • One bill
  • One point of call for help
  • Flexibility
  • Inclusive calls
  • Three sites - 66 handsets
  • Replaced PBX systems with a switch and a router
  • Moved handsets and numbers between sites
  • Implemented auto attendants
  • Statistics show 95%+ answered calls
  • Internal transfers between relocated sites
  • 400-600 calls handled daily
  • New starts accommodated for without new lines

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