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Transcript

McDonald's Training & Development

by: Jenna, Imran, Iryna

Outline

1. History of McDonalds

2. Training - Steps 1 -5

3. Development

4. Hamburger University

5. Other Career Development

6. Activity

7. Conclusion

Training Steps 3 & 4

Training

Training: the process of arranged plans and methods for increasing the employee’s performance regarding their mentality, skills, learning and conduct;

both for beginner occupational or present.

For McDonalds:

“Training is an investment we have to make in the leaders of tomorrow. We want to model that it’s important”

Step 3: Validation

  • Constant changes through innovation with technology
  • “Test” new programs prior to national roll out
  • Still Creek Restaurant in Burnaby: feedback about training.

Step 4: Implementation

Once training tools are finalized - they are rolled out

> Approved as a standard - formalized in all training

  • New Employee Handouts
  • Pocket Quality Reference Guides

Labs & E-Learning

History

Labs:

Students practice mgmt principles in real world environment

Quality Lab vs. Service Lab

E-Learning:

  • Founded on May 15th, 1940 in California USA
  • Largest chain of fast food worldwide
  • Each day 68 million people are served in 119 countries
  • Today McDonald's = $28 billion in revenue earned

  • 36,000 stores worldwide; employ 1.7 million people
  • 1/8 workers will work at McDonalds

  • We are focusing on North America - Restaurant level

Preparation for classroom instruction, tools to enhance knowledge retention & used to trained regional consultants.

Hamburger U. Curriculum

Delivered using a combination of classroom instruction, hands-on lab activities, goal-based scenarios & computer e-learning modules

Activity !!

  • Crew Development
  • Restaurant Managers
  • Mid-Management Learning Path
  • Executive Development

Training Step 5

We need 4 volunteers.

- work in pairs.

First you will make a Big Mac on your own.

Then we'll add a training trick McDonald's uses to see who has the better result !

Big Mac Song

Step 5: Evaluation and Follow-Up:

“When we shortcut training, we see it in lack of performance of products & people.”

  • Feedback on employee’s firsthand experience - Reaction

  • Mentors evaluate employees through quizzes, on-the-job observations - Learning

  • Before mentor “signs off" - observational checklist is used - Behaviour

  • Turnover is lower in places that invest heavily in training - Results

Now try to make a Big Mac again!

Other Career Development Programs

Development

  • • Internship Program
  • • Career Development Program for Military Personnel
  • • Global Mobility Program
  • • English under the Arches
  • • High-School Diploma Program
  • • Advising Services
  • • Tuition Assistance
  • • BCIT Partnership

“Career Development at McDonald's combines a focus on personal growth and development with talent management objectives in order to help employees perform at their very best - while experiencing personal career satisfaction"

Career Program

Roles

Training Steps 1 & 2

Crew Member

Crew Trainer

Team Lead

Shift Manager

Second Assistant Manager

First Assistant Manger

Restaurant Manager

Corporate Level Manager

Step 1: Training Needs Analysis

  • Task analysis: Performed on each station (fryer, grill) and contain teachable tasks - dropping basket of fries, salting fires
  • Performance analysis: Correction changes or behaviour changes

Step 2: Instructional Design

  • On-the-job training, to learn while you earn
  • Training process:

Computer > On the floor > Evaluation/checklist > Back on the floor

Results !!

Hamburger University

Curriculum Road Map

  • Founded in 1961 - the first class had 15 students
  • 7 locations around the world
  • +200 students per week
  • +7500 students per year
  • +275,000 students graduated (since 1961)

Sesame Seed Bun

Beef Patty

Pickle Slices

Lettuce

Onions

Special Sauce

Middle Bun (Club)

Beef Patty

Cheese

Lettuce

Onions

Special Sauce

Bottom Bun

Conclusion

Hamburger University

McDonald's training is said to be one of the best in the industry

Actual Hamburger University !

Employee's earn while they learn & develop their skill sets

McDonald's focuses heavily on developing their leaders

ie: Hamburger University

The ability to translate standards & ideas into action plans - contributes to the success of McDonald's

Any Questions?

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