FedEx vs UPS

V. Customer Services

Shipping

FedEx :

- Q&A ("Package, Envelope, Express Freight",

"Freight Shipments",

"Expedited/Extra-Care Handling" and

" Air/Ocean Freight Forwarding"

- Top Question

- Call the customer service

UPS :

- Create/Cancel Shipment

- Return

- Shipment history

VI. Conclusion

Contents

• Very Similar
• Differences in Supply Chain
• UPS : Ground
• FedEx : Air
• UPS' customer service is weaker
• Old Company vs. New Company

I. Introduction

II. Two Different Strategies

III. Distribution Channels

IV. Transportation

V. Customer Services

VI. Conclusion

UPS stores vs FedEx offices

UPS Stores :

- Small in size

- Managed by franchisees

- Attract small business clientele

- Focused on small package

FedEx Offices :

- Large spaces

- Corporate Owned

- More sophisticated

- Attract retail and corporate

customers

Tracking System Websites

I. Introduction

UPS :

- Greyish Colour Tone

- User-friendly

FedEx :

- White/Purple beautifully

designed web page

- User-friendly

- Sophisticated

(basic/advanced functions)

FedEx :

- Founded : 1973

- Headquarters : Memphis, USA

- Workforce : 325 000 Employees

- Turnover : 42 billion $

- Profits : Around 2 billion $

UPS :

- Founded : 1907

- Headquarters : Atlanta, USA

- Workforce : 435 000 Employees

- Turnover : 53 billion $

- Profits : Around 3 billion $

II. FedEx's Strategy vs UPS' Strategy

Many common points but two different strategies

FedEx focuses on time-sensitive express delivery

UPS focuses on small packages delivery

E-Commerce Effect

What about their fleet ?

Strengths and Weaknesses

- More and more people order online and pay attention

to the quality of delivery services

- E-commerce concern essentialy small packages

More beneficial to UPS

UPS :

Air Fleet : 237 aircrafts

Main Air Hubs : Louisville, Cologne and Shangai

Ground Fleet : 99 892 package cars, vans, including

5461 alternative-fuel vehicles

Lack of regional and local presence for FedEx Ground service

FedEx :

Air fleet : 638 aircrafts

Main Air Hubs : Memphis, Paris and Guangzhou

Ground fleet : Around 49 000 vehicles, including

1900 hybrid or fuel-efficient vehicles

Conclusion

Conclusion

IV. Transportation

Packages operations

FedEx :

- Daily volume of 10.5

million

- Daily volume of tracking

requests around 50

million

UPS :

- Shipped and delivered

around 4.6 Billion packages

and documents in 2014

- Daily volume of 18 million

- Daily Volume of tracking

requests around 59

million

Tracking

FedEx's Tracking system

UPS' Tracking system

III. Distribution Channels

FedEx's Traditionnal Distribution

UPS' Distribution Channel

FedEx's International Direct Distribution

Two different operations structures

UPS :

- Single Network

- Very efficient

- Reliable

FedEx :

- Ground, freight and express

services operate

independently

Conclusion

FedEx vs UPS