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Product & technical support
For product support and technical assistance, if you're on a Standard or above plan, please log into your Prezi account and visit our Support Center to submit a ticket. You can also chat with us during business hours in the Prezi Present editor.
전화 지원
For billing support, such as assistance with payment issues, invoices, or subscription details, visit us at prezi.com/billing or log into your Prezi account and submit a ticket here.
Concord
Prezi Inc.
2041
East Street,
PMB610, Concord, CA
94520 USA
부다페스트
Futó utca 35-37
Budapest 1082 Hungary
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자주 묻는 질문
Is Prezi down?
Check the operational status of Prezi features or components at status.prezi.com.
How can I reach out to Support?
All support requests are handled through our online ticketing system once you are logged in. Basic users: For technical support, you can refer to our Knowledge Base: support.prezi.com, or use one of the forms above for non-technical requests. Standard or above: Submit a ticket via the support request form or open a chat in the editor during business hours. Note: We no longer offer phone support. Please submit a support request after logging in.
What is the typical response time?
You can expect a response within our standard support SLA (typically 24–72 business hours).
I have a question about data protection and/or privacy. How can I get in contact?
Please email privacy@prezi.com and we'll get back to you as soon as we can. For more information, you can also review our Privacy Policy here.
Where can I learn about European Data Subject Rights?
Link to the "Data Subject Rights" section in the Privacy Policy. You can also email privacy@prezi.com if anything is unclear.
How do I cancel my subscription or delete my account on Prezi?
You can manage or cancel your subscription directly from your account settings page by selecting the License tab. Click here for step-by-step instructions, or click here to submit a support ticket. Once you’ve canceled your subscription, you can delete your account by following the steps here. If you need further assistance, please submit a support ticket after logging in.
I'm having trouble logging in or forgot my password.
Visit our login troubleshooting article for step-by-step guidance including password resets. If you still need help, submit a support ticket.
My trial is about to expire. What are my options?
Prezi's subscriptions renew automatically. If you don't cancel before your trial ends, you'll be charged for the renewal of a paid subscription. If you do not want to continue with a paid subscription, you can cancel your trial and continue with our free Basic plan, where you'll still be able to access your existing presentations but some features will be limited. To explore plan options and pricing, visit our Pricing page. If you have questions about your plan or need help with billing, visit our Billing support page or submit a ticket after logging in.
