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It was reported that Billy Bob told Sally Jo she was beautiful and tried to give her a kiss. Sally Jo was extremely uncomfortable. Witnesses stated Sally Jo has asked Billy Bob repeatedly to stop in the past.

Written Warning

The Progressive Coaching Toolbox

1. Document History at the top

2. Written warning box must be checked

3. The team member must see and sign

If they refuse to sign it, then point out to him/her that there is a place on the form to write their side of the story. If the team member still refused to sign, write “team member refuses to sign” at the bottom.

4. Most importantly, written warnings need to include the “magic language”

You’ve just observed Tom, a pantry team member, sneeze on a plate. Tom wipes the plate then proceeds to arrange a salad on the same plate. This is the first time that you’ve seen Tom do this, but previously other team members have mentioned it to you.

Counseling Session

Verbal Warning

Written Warning

Written Warning with a Schedule Change

Suspension

Termination

Give team member a chance to write a statement, and have them sign.

If they refuse to sign...make sure to write...

Team Member Refused to Sign

Handle the situation

Alice was two hours late for her shift due to a parachuting exploration and did not call in ahead of time for the fourth time. She was scheduled at 3:00pm and did arrive until 5:00pm

Handle the Situation

Counseling Sessions

Dont:

  • Be condescending
  • Make these formal sessions
  • Forget to give team members positive feedback as well as constructive comments

Do:

  • Quick and informal
  • Give on the floor
  • Positive reinforcement and constructive criticism
  • Training sessions

The Progressive Coaching Toolbox

  • Counseling Session
  • Verbal Warning
  • Written Warning
  • Written Warning with a Schedule Change
  • Suspension
  • Termination

Progressive Coaching Toolbox

Counseling Session

Verbal Warning

Written Warning

Written Warning with a Schedule Change – CALL HR!

Suspension

Termination

The Progressive Coaching Toolbox

DO NOT PRESENT OR HAVE TEAM MEMBER SIGN! Only state that a note will be made in their file.

To discipline:

To punish in order to gain control or enforce obedience

Vs.

To coach:

To train or mentor

Approach

  • Counseling Session
  • Verbal Warning
  • Written Warning
  • Written Warning with a Schedule Change
  • Suspension
  • Termination

Verbal Warnings

Around the World

of

Progressive Coaching

  • Check history
  • Tell the team member
  • Explaining to do
  • Instruct
  • Express your confidence!
  • Explain to the team member that there will be a document reflecting this conversation place in the team members file
  • Future praise

The discussion and documentation are the same as with a verbal warning, but the following four additional steps should be taken:

WW with schedule change and disciplinary suspension are used interchangeably

If the team member has been warned before, even in a separate issues, the top section should be completed

Written warning with a schedule change box must be checked

The team member must see the disciplinary report form, and you must ask him/her to sign where indicated. If they refuse to sign it, then point out to him/her that there is a place on the form to write their side of the story. If the team member still refused to sign, write “team member refuses to sign” at the bottom.

Most importantly, written warnings need to include the “magic language”. You must also write the dates of the two shifts they will be suspended, OR what their schedule is changing to.

Always call hr prior to suspending a team member

All disciplinary suspensions are administered without pay

The duration of the unpaid suspension will depend on the severity of the violation

Duration of suspension should be indicated

Determine if suspension is number of days or event shift

A co-worker complained that Julio, a bartender on the club level, called her cheap for the amount she tipped to her during a recent event. Julio has 3 variety of verbal warnings and 2 written warnings since January 2015

Handle the Situation

  • Coaching Toolbox
  • Role Play
  • Please Do Please Dont
  • Review things to avoid during termination
  • Questions

Agenda

Handle the Situation

QUESTIONS?

Goals

  • Pump up the knowledge
  • This is about to get real
  • Learn from each other!
  • Solid understanding
  • No hostility
  • No fouls
  • Never exert any physical action
  • Leave personalities out
  • Never second guess
  • Never indicate re-hire status
  • Its so not funny
  • Never give the team member a copy of the termination form!

Things to Avoid During a Termination

  • Counseling Session
  • Verbal Warning
  • Written Warning
  • Written Warning with a Schedule Change
  • Suspension Pending Investigation – CALL HR!
  • Termination
  • Counseling Session
  • Verbal Warning
  • Written Warning
  • Written Warning with a Schedule Change
  • Suspension
  • Termination – CALL HR!

Progressive Coaching Toolbox

No magic language!

  • Before an hourly team member is terminated, the decision must be approved by the DO or HR
  • Don’t ever terminated a team member on the spot
  • If you feel the team member may become hostile or violent, get security involved or availalbe to escort the EE
  • Two mangers should always be present

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