Dealing with Feelings, Emotions, & Conflict Resolution
Self Awareness
Self-Care
Strengths
Limitations
Coping with Stress
Reflective Listening
Feelings and Emotions
Conflict Resolution
Turn
Conflicts
into
Opportunities
- Conflict is more than just a disagreement - a threat is perceived whether real or not
- Conflicts will fester when ignored
- We respond to conflicts based on our perceptions of the situation
- Conflicts trigger strong emotions
- Conflicts are Opportunities for Growth!
Keys to Healthy Resolution
- Emotional Awareness - recognizing and respond to the things that matter to the other person or party
- Calm, non-defensive, and respectful reactions and communication
- Readiness forgive and move past the conflict without holding resentments or anger
- Seek compromise and avoid punishing
- A belief that facing conflict head on is the best thing for both sides
Conflict may feel more threatening than it really is.
Stress Management is a MUST for Resolution
- Stay Centered and In Control
- Remaining Alert & Calm
- Control one's Emotions & Behavior
- Pay attention to Feelings and Words being spoken by others
- Be aware and respectful of differences
- Atmosphere of Safety and Calm
- Use I statements and Reflective Listening
- Identify the Source of Conflict
- Look beyond the Incident and Immediate
- Request Solutions
- Identify Solutions all sides can support with Compromise
- Forgive, Affirm, and Move Forward
Foot on the Gas, Foot on the Brake, Foot on Both
What's your style?
Whenever you're in conflict with someone, there is one factor that can make the difference between damaging your relationship and deepening it. That factor is attitude.
William James
Understanding
and
Relaying Back In Your Own Words
DO:
- Attention through non-verbals.
- Hear needs and feelings behind what the person is saying
- Ask questions that will encourage the person to clarify his or her thoughts
- Summarize the main points from time to time
DON'T
- Interrupt
- Tell your own stories, change focus to you
- Give advice (that comes later!)
Satisfied or Not Satisfied?
- Afraid
- Annoyed
- Angry
- Confused
- Sad
- Hurt
- Vulnerable
- Fatigue
- Embarassed
- Hopeful
- Grateful
- Confident
- Excited
- Peaceful
- Affectionate
- Refreshed
- Inspired
- Engaged
Christy Stone, LPC-S, NCC
Lead Special Education Counselor
Lewisville ISD