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Dealing with Feelings, Emotions, & Conflict Resolution

Self Awareness

Self-Care

Strengths

Limitations

Coping with Stress

Reflective Listening

Feelings and Emotions

Reflective Listening

Conflict Resolution

Turn

Conflicts

into

Opportunities

Conflict 101

  • Conflict is more than just a disagreement - a threat is perceived whether real or not
  • Conflicts will fester when ignored
  • We respond to conflicts based on our perceptions of the situation
  • Conflicts trigger strong emotions
  • Conflicts are Opportunities for Growth!

Keys to Healthy Resolution

  • Emotional Awareness - recognizing and respond to the things that matter to the other person or party
  • Calm, non-defensive, and respectful reactions and communication
  • Readiness forgive and move past the conflict without holding resentments or anger
  • Seek compromise and avoid punishing
  • A belief that facing conflict head on is the best thing for both sides

Conflict may feel more threatening than it really is.

Stress Management is a MUST for Resolution

Steps to Resolution

  • Stay Centered and In Control
  • Remaining Alert & Calm
  • Control one's Emotions & Behavior
  • Pay attention to Feelings and Words being spoken by others
  • Be aware and respectful of differences
  • Atmosphere of Safety and Calm
  • Use I statements and Reflective Listening
  • Identify the Source of Conflict
  • Look beyond the Incident and Immediate
  • Request Solutions
  • Identify Solutions all sides can support with Compromise
  • Forgive, Affirm, and Move Forward

Foot on the Gas, Foot on the Brake, Foot on Both

What's your style?

Whenever you're in conflict with someone, there is one factor that can make the difference between damaging your relationship and deepening it. That factor is attitude.

William James

Love

and

Fear

Understanding

and

Relaying Back In Your Own Words

DO:

  • Attention through non-verbals.
  • Hear needs and feelings behind what the person is saying
  • Ask questions that will encourage the person to clarify his or her thoughts
  • Summarize the main points from time to time

DON'T

  • Interrupt
  • Tell your own stories, change focus to you
  • Give advice (that comes later!)

Satisfied or Not Satisfied?

  • Afraid
  • Annoyed
  • Angry
  • Confused
  • Sad
  • Hurt
  • Vulnerable
  • Fatigue
  • Embarassed
  • Hopeful
  • Grateful
  • Confident
  • Excited
  • Peaceful
  • Affectionate
  • Refreshed
  • Inspired
  • Engaged

Christy Stone, LPC-S, NCC

Lead Special Education Counselor

Lewisville ISD

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