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Helpdesk LIB 202

helpdesk@live.unthsc.edu

817-735-2192

Monday – Friday

8:00 – 9:00

Warranties

ADP

Loaners

Stolen laptop?

IT Systems Overview

Wireless on Campus

Acceptable Electronic Communications Use Policy ON CAMPUS

  • Your use of any systems may be monitored and/or audited at any time
  • Abuse of resources may result in sanctions
  • Pornography is not allowed
  • Don’t be a spammer

Peer-to-Peer/File Sharing (BitTorrents)

File Sharing Program Use – NOT Allowed on Campus

Violation of Student Policies, UNTHSC Policies, and Federal Copyright laws

Network is monitored for file sharing traffic

Use Strong Passwords!

Don't share your password with anyone at anytime!

Don't fall victim to phishing scams

Microsoft Office 365 Email

  • Always login with EUID@my.unthsc.edu
  • Password is separate from all other passwords*
  • Your email address is EUID@my.unthsc.edu OR firstname.lastname@my.unthsc.edu (people can email either address and it will come to you)
  • Can use Outlook, Outlook Web App, iPhone, Android, etc...
  • As a part of Microsoft O365 you get 1 TB of space in the “cloud” for file storage called OneDrive for Business – great place to store stuff

Always use http://o365.unthsc.edu to login

Make sure your name label is correct!

Password Setup

MacBook Pro Setup

iPad Mini Setup

On your computer (in addition to the standard OS and apps) you will find:

McAfee

MS Office*

Firefox/Chrome

Pharos Printing

Adobe Reader

Examsoft*

Prosector

Don't forget to back up your data!!

Use HSC Events wireless (no password) as your wireless network

*Assemble the power adapter/charger and plug it in

*Plug in your USB Ethernet Adapter, then plug in your Ethernet cable.

*Plug your Ethernet cable into the desk

*Turn on the laptop

  • Back up your files often!!
  • External Hard Drive (Time Machine)
  • OneDrive (1TB)
  • Don’t use thumb drives
  • Keep files in the usual places (Documents,Desktop)
  • Try to keep file names short, no special characters

Important Things We Have to Cover

Accessories and Cases

UNT Bookstore

Apple Store

(University Park Village)

Apple.com

Best Buy

Target

Walmart

Amazon

  • Homework:
  • Update Adobe and Java for Canvas
  • Install Recommended Apps
  • School Calendar

Apple Time!

Student IT Super Users

Student volunteers who are both comfortable with and knowledgeable of technology to serve as “super users” for their classmates. This group serves as front line IT support for their class, and also serve as liaisons to the UNTHSC Information Technology Support (ITS) team.

"a day in the life"

  • Hiep-Huy Tran - TCOM
  • Daniel Tran - TCOM
  • Kimberly Farias - TCOM
  • Steven Vo - TCOM
  • Naomi Gilchrist - PA
  • Giftson Joseph - PA
  • You?

Basic Setup

Time Machine

Todd Hendrickson, TCOM 2018

System Preferences

Spotlight

Accounts

Dock

Finder

Preloaded for You:

Pharos Printing

Office 365

Adobe Reader

Firefox/Chrome

Examsoft

Student Technology Program

Inventory Your Bag

MacBook Pro (in the box)

Ethernet cable

USB Ethernet Adapter

Multi-adapter

External Hard Drive

IT Systems and Support

Why?

Tuition, Support, Testing

TCOM Calendars

https://www.unthsc.edu/texas-college-of-osteopathic-medicine/tcom-medical-education/course-calendars-and-information/

Canvas

Learning Management System

2019 Selection

Features, Tips and Tricks

  • Wireless available in all buildings on campus
  • Recommend connecting to ethernet whenever possible (especially testing) - don't forget your USB Ethernet adapter and Ethernet cable
  • Choose HSC-Students as your wireless network. Log in with your EUID and universal password. - HSC Events won't work after tomorrow
  • You will have to enter your new password after a password change

MOBILE - unthsc.instructure.com

Apple

Vonn Miller

Ken Gray

ID’s and Logins

Password

Recommended Apps

Goodreader ($) Paperport Notes (Noterize) ($) Evernote Simplenote Penultimate (by Evernote) Dropbox Office Mobile Apps (including OWA for iPad) Soundnote ($) Notability ($) AppStart

Technology Day

2019

ADP Warranty

  • Works with your EUID, and is used for all UNTHSC IT systems except Office 365* email
  • Expires once a year
  • Must be at least 8 characters with 1 number, 1 uppercase, 1 lowercase
  • Manage your password at http://ams.unt.edu
  • Forgot password
  • What’s my EUID
  • EUID activation

IT Systems Overview

On Campus Computer Access

  • Library (Must login with Universal network ID)
  • Student Development Computer Lab
  • Ethernet connections
  • Wireless
  • Tables in Library

“Universal” Password

  • If you have not activated your account, click on the Activate Account link on the right hand side
  • Open a browser and go to http://ams.unt.edu
  • Click on Forgot Password
  • Follow the prompts

Agree to the Acceptable Electronic Communication Use Policy

“Universal” Password

Open a browser and go to

apps.unthsc.edu/termsofuse

  • Follow the prompts to set your new password
  • Password must be at least 8 characters with at least one uppercase, one lowercase and one number
  • *Suggestion – use a “passphrase”
  • Do not write down your password
  • No UNT or UNTHSC person will EVER ask for your password – don’t give it out!

Click Log In

  • Log In With EUID and password

CIL

Center for Innovated Learning

Email Password

Go to outlook.office365.com

IT Systems Overview

Pharos Printing

  • Username: EUID@my.unthsc.edu
  • Temporary password: UnthscXXXX (year of your birth)
  • After you login, follow the prompts

Information Technology Services: Christian Markgraf, Chad Sherlock, Terry Burnett, Matt Hansen

Apple:

Vonn Miller, Ken Gray

Access to systems:

ID’s and Logins

ID’s and Logins – ID Badge

  • Library Card, Printing Card, Parking Garage, Activity Center, Elevators in the MET
  • Access to 24/7 Study Areas
  • Should be visible at all times
  • Report to police (x2210) if lost
  • $25 to replace
  • Don’t leave in the heat

Pharos Printing

Printing and Copying

  • Pharos
  • http://library.hsc.unt.edu/content/printing-copying-and-pharos-system
  • Use your ID Badge
  • Pharos ID & Password – same as network ID
  • Can print from:
  • Laptops, Library Computer Labs, Student Development Lounge
  • Multi-Function Devices (Printers & Copiers)
  • Located in Library, Student Development Lounge, CBH, EAD, MET
  • Must be on our network (wifi) or connected through VPN to print from home

Agenda

Releasing a Pharos Print Job

Welcome

Program Overview

IT Systems and Support

MacBook Pro Setup, Basics, and Email Password

Features, Tips and Tricks

What's Next

More information and presentations from today can be found at http://helpdesk.unthsc.edu

(Search UNTHSC Helpdesk)

CETS

Technology Day 2019

Classroom and Events Technology Support

Questions?

Thank you, and welcome to UNTHSC!

Librarians

Hayley Brunner

Brook Amen

Michele Whitehead

Mike Pullin

Emily Johnson

  • Must have your student ID badge on you at all times to enter the library, especially at night
  • Stop by the Library Service Desk to load money onto your printing account. Credit/debit only.
  • To print to Pharos, be on HSC-Student Wi-Fi
  • PharosBW= black and white printing, 5 cents a page, PharosColor- 25 cents a page
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