Introducing
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About the Intercultural and Diversity
Training Program of Manitoba
We work across the province of Manitoba.
We work with industry, educational organizations, communities and government.
We train leadership and employees.
About the facilitator:
Julie Bell
Quiz Results
1.What does a respectful workplace look like?
2.What do you want to feel like when you come to work?
3.What do others do or say that demonstrate respect in the workplace?
4.What do others do or say that demonstrate disrespect in the workplace?
How does the corporate policy on respectful workplace
align with what we came up with in the previous activity?
The Company seeks to promote a work environment that fosters:
This environment enables Boeing people to:
A respectful workplace
has the following characteristics:
People are treated with respect, fairness, and dignity
regardless of their, national or ethnic origin, colour,
religion, age, sex, marital status, family status, and
physical or mental ability.
People are valued for the work they do and have
access to the tools and assistance needed to do their
job properly.
People are respected for their unique perspectives and
encouraged to participate fully in the workplace.
People treat each other in a respectful and professional manner.
People follow and support policies, procedures, and
practices to maintain a respectful workplace.
Respectful Behaviours
Polite and Courteous
Listening to Each Other
Communicate in a respectful way,
where all employees feel included.
Welcome others who are
different from themselves;
practice inclusion
Promote and encourage respectful behaviour.
Work together constructively
to solve issues, both work and
interpersonal challenges
WHAT is Employment Equity?
Legislation which exists to ensure equal employment opportunities for members of the four designated target groups.
WHO are the designated Target Groups?
Women, Aboriginal people, members of the visible minorities, and persons with disabilities
HOW are we doing?
These graphs illustrate our current workforce based on the four target groups.
Overall, Boeing Winnipeg has a fair and representative workforce. Statistics will be posted quarterly.
CULTURE
What words come to mind when
you think of diversity?
It is what someone in a group knows that everyone
knows as well.
Four Levels of Culture
The organizational culture of Boeing is changing for many reasons, including the changing demographics of applicants.
A supervisor gives an employee instructions and says, “Do you understand?” The employee nods, walks away and does the wrong thing.
Culture = values, perceptions and beliefs
Situational Practice
Two coworkers are speaking a second language while at work.
You do not understand the language that is being spoken. What do you do?
Cell Leader: Susan I see that you are adjusting well to your duties around here. You may want to try sending the samples back for a quality check prior to sending them to the customer. I believe the training session covered this with you. Ok? Otherwise it looks like you’re doing well. Thanks Susan, I appreciate it.
Strategies for Building a
Respectful Workplace in
a Diverse Environment:
Action Plan
Tips for Employees
who speak English as
a first Language:
CULTURE
Inventory
Where do you fit on the scale?
Individual
Organizational
Check Your
Assumptions
Like in troubleshooting a computer – things are not always as they appear
Culture: The system of shared beliefs, values, customs, behaviors, and artifacts that the members of society use to cope with their world and with one another, and that are transmitted from generation to generation through learning.
Group
Four Levels of Culture
Low Context Cultures and Communication
Examples
1. Won’t make eye contact
2. Someone says that they
understand when they don’t
3. Speaks very quietly
High Context Cultures and Communication
Every individual is a walking culture.
Culture = values, perceptions and beliefs
ethnic
Cultures are dynamic and changing.
Ning is a programmer and is currently unemployed. He has had one programming job in Canada. He is surprised that he was laid off, because he is a very experienced programmer. He has experience working in a large IT company in his native country. He says that the reason that he was laid off was because of a personality conflict with his supervisor. He would often ask what he should do next, and his supervisor told him that she can’t “babysit” him.
Melenie, his supervisor, said that Ning was a great programmer, but he didn’t take initiative. He wanted someone else to make the decisions that he should be making. She found that he needed so much support that when employees had not be chosen for lay offs, he was an obvious choice.
QUESTION: What cultural issues can you identify?
(Hall, 1976, p. 79)
Information implicitly received
Information explicitly
conveyed
non-traditional
heterogeneous cultures
traditional, homogeneous
cultures
Effective Communication in a Diverse Workplace
Review
A Respectful Workplace Strategy
1. Review: Boeing Winnipeg - A Respectful Workplace
If you speak English as an Additional Language:
1. Remember to speak English during working hours.
2. During break times, it's ok to relax and speak your
first language. If someone nearby doesn't understand, consider speaking English, even if they are not participating in the conversation.
3. In face to face meetings, face the person that you are speaking to. Reading lips can increase comprehension.
4. Beware of the sandwich!
5. Check your assumptions!
6. Practice makes perfect.
1. If a word or concept is not understood, do not repeat the same thing over again louder or slower as though the listener has a hearing problem. Reword your thoughts.
2. Ask the listener to confirm instructions in their own words.
3. Consider whether the best form of communication is being used. For example, instructions given in a memo are not as effective as a demonstration of the technique.
4. Give the person time to respond. Sometimes a person who speaks English as an additional language needs to think about the concept first in their first language and then translate their thoughts.
5. In face to face meetings, face the person that you are speaking to. Reading lips can increase comprehension.
6. Beware of the sandwich!
7. Check your assumptions!
8. Never use the phrase, "Do you understand?" when you want to confirm whether you have been understood.
9. Practice makes perfect.
•To provide some insight in how to help IEP's (Internationally educated professionals) to find success at Epic
•To learn about how "context" impacts communication at Epic
•To learn about how the receiving of feedback varies across cultures
Why did we do this introduction?
Linda Maxwell
rutabaga rutabaga
Introductions
In your groups, share one thing
that no one in the group knows about you.
Workshop Goals
At Boeing Winnipeg, there exists a diverse workforce with varying skill sets, personalities and perspectives. Our diversity contributes to Boeing's world-class innovation and success. The purpose of this workshop is to:
strategies in a diverse workplace
Agenda
•Cell phone should be on vibrate or silent during the session
•Be present and engaged for the whole session
•Respect each other’s comments, ideas and
suggestions
•Honour time limits
•Refrain from the “we did that in the past and it didn’t / won’t work”
•Share openly and in the spirit of inquiry
•Keep your energy levels high
•Actively participate
•Share your experience and expertise
•Only one person should speak at a time
•Attack challenges, not each other
•Ask questions and seek clarification at any time
•Confidentiality
•Others?
What is culture?
Introductions
Centre: your personality
Internal Dimension:
- what you are born with
- can't change
Organizational Dimensions:
such as job classification
External Dimensions:
Probably how we describe
ourselves to others
Culture: The system of shared beliefs, values, customs, behaviors, and artefacts that the members of society use to cope with their world and with one another, and that are transmitted from generation to generation through learning.
Individual
The Individual
+
Personal History
+
Cultural Background
+
The Situation
___________________
= The Whole Person
Adapted from Working Together: George Simons
Culture: The system of shared beliefs, values, customs, behaviors, and artifacts that the members of society use to cope with their world and with one another, and that are transmitted from generation to generation through learning.
Organizational
1. What is your first impression?
2. Refer to the diversity blueprint. What
diversity dimensions do you think are represented in this individual? (examples: background, language, birth country)
Every individual is a walking culture.
Group
Cultures are dynamic and changing.
Ethnic
1. What is your first impression?
2. Refer to the diversity blueprint. What
cultural dimensions do you think are represented in this individual? (examples: background, language, birth country)
(all four groups!)
Culture = values, perceptions and beliefs
1. What is your first impression?
2. Refer to the diversity blueprint. What
diversity dimensions do you think are represented in this individual? (examples: background, language, birth country)
Check Your
Assumptions
Like in troubleshooting a computer – things are not always as they appear
Take a moment to write down
one or two unwritten rules you have
encountered in a company.
Thanks for filling out the evaluation!
Thanks for participating!
Manager: Susan I see that you are adjusting well to your duties around here. You may want to try sending the samples back for a quality check prior to sending them to the customer. I believe the training session covered this with you. Ok? Otherwise it looks like you’re doing well. Thanks Susan, I appreciate it.
Sensitivity to
Feedback
1. Name and role
2. How you’re doing today –
scale of 1 to 10 and why
3. Share anything else that
you would like us to know
Share with your neighbour something you have learned or remembered that is helpful.
International Educated Professionals:
- Don't be defensive
- Be adaptable and open to change – what does this mean to you?
- Learn about managerial styles in Canada
- Be aware of sender’s nonverbal messages
- Be aware of your nonverbal messages – make eye contact
- Check that you understand by:
Summarizing what was said
Ask questions to clarify
Asking for definitions
- Explain your reasons for doing a task a specific way
- Check back with you "buddy" to see if your interpretation
of the feedback is accurate
Managers, Supervisor, Team Leaders:
- Start at the same point as you usually would.
a. If you notice that the employee is not reacting, then this could mean that he or she is less sensitive to feedback. Try stating the situation more strongly.
b. If you notice that the employee is reacting strongly, you may want to try giving feedback less strongly next time.
Do you value “saving face”?
Some cultures are more direct. Evaluations are short and succinct, even when negative.
Honesty and openness are valued.
Other cultures are more indirect. Bad news may not be given directly. It may be given through a different person. Saving face is very important.
Where you do fit on the spectrum?
Direct ……………………………………………………. Indirect
Where do you think Canadians in general fit on the spectrum?
Direct ……………………………………………………. Indirect