Mediated trust

• limit tech disruption
• protect users both as individuals and as a community,

both as citizens and as consumers

• protect trusted institutions
• research ---> education

• Structural assuraces
• transparency
• accountability
• clarity of rules, enforcement
• dispute resolution
• harm mitigation

• create legal clarity, and enforce laws
• create transparency & accountability
• create market competition (through antitrust, interoperability reqs.)
• embed global technology in local communities, cities, cultures,

economies, governance frameworks

How do we produce interpersonal trust with technology?

---- institutional backdrop --- Uber ---

Mediated trust

trustor

risk

trustee

another human

- FB -- google -- ebay ---

--- wikipedia --- yelp --

internal features

Psychological factors

How do we produce trust with technology?

trust

• trusting stance
• disposition to trust
• faith in humanity
• (faith in technology)
• means of control
• insurance

• ability
• benevolence (act in the interest of the trustor)
• intergrity (value congruence)

Institutional actors

• transparency
• accountability
• governance

trust

2

twitter - alibaba - taskrabbit - AirBnB-

logics of technological trust production

Are trust mediators trustworthy?

institutional backdrop

Balazs Bodo

• Situational normality
• shared background knowledge
• shared rules of the game

Control of the past

• global, interaction-specific reputation management systems

University of Amsterdam

Institute for Infrmation Law

Blockchain&Society Policy Research Lab

3

A simplified trust model

• Structural assuraces
• oversight
• regulation
• dispute resolution, enforcement
• harm mitigation
• competition
• temporal, social, physical embeddedness

bodo@uva.nl

https://www.ivir.nl/

https://blockchain-society.science/

Control of the present

• blockchains and smart contracts

Control of the future

• reducing future uncertainty through ML and AI based predictions

Trust and technology

Can we trust technological trust producers?

Are trust mediating technologies themselves trustworthy?

institutional backdrop

Coronavirus apps raise privacy concerns

• we rely on complex techno-social systems to produce interpersonal trust on a global scale
• these systems are not trustworthy

mistrust, no use

Airbnb claims it uses an AI system to filter out psychopath guests.

TUST

MEDIATORS

Ability

- rapidly shifting black box technologies,

- fragmented user experience,

- little independent verification

Hundreds of millions of smart home devices let unexpected third parties, subcontractors, hackers, and law enforcement agencies access to our homes.

mistrust, no choice

Uber, FB, google, wikipedia,

blockchain tech, ebay, twitter,

alibaba, taskrabbit, AirBnB,

self driving cars, AI, smart devices, ...

Benevolence

information & power assymetries:

users interests < investors, creditors, advertisers, data users, growth, power, geopolitical interests

we must avoid untrustworthy systems we have no choice in using

}

CAN WE TRUST TECHNOLOGY?

faith based, a- rational trust

Internal features

deepfakes

Integrity

- disruption (of familiarity, situational normalcy)

- global tech in local context:

USA != EU != China != Russia;

face recognition in policing != face recognition in gaming

Facebook and Twitter give starkly different responses

to misinformation and foreign propaganda.

• technology design
• governance
• business models

confidence

Local News Stations Run Propaganda Segment Scripted and Produced by Amazon

OkCupid shares data on customers’ sexuality, drug use and political views with 3rd party analytics company.

• internal trustworthiness guarantees are inadequate and need to be improved
• governance
• transparency
• external trustworthiness guarantees need to be strengthtened
• regulation
• accountability & oversight
• local embeddedness

Coronavirus books plagiarized from news outlets dominate Amazon search results.

• Situational normality
• shared background knowledge
• shared rules of the game

+

TheDAO

Uber drivers are using fake IDs to circumvent restrictions

fake reviews