Evaluation of Staff Operations Training

possibly less days

or

same length with more focused agenda on certain topics

Balance more longer, theoretical sessions and interactive sessions on a daily basis

Evaluation of

Reduce training hours on last days

• place activities at end of days
• prep for team presentation

Graduates are more motivated, driven, curious and confident

Liked the interactive sessions and NI Foundations incorporated

Keep everything!

Graduation day was excellent!

I really enjoyed the final presentation that teams gave, it provided a good idea on the overall event and the learnings applied by the trainees.

some sessions to be more interactive including more practice

from direct managers

Plan to improve Staff Training for 2016

Reduce last days training hours, have CI or project work instead

Focus on less material to cover

I liked that people from different regions meet and share experiment and feedback, knowledge and questions.

Areas for improvement

video interview with training class

agenda

sessions

materials

facilitators

budget

selection process

Team building off-site event

Graduation ceremony with managers & facilitators invited

assignment

rotation

more time on NI core values & key principles

some sessions more interactive & towards end of the training

more practice during workshops

intro to departments more connected to daily Operations activities

let managers & attendees know in advance about cost

plan budget for next year

reduce training days by

• more prework
• induction training
• sessions on Lync before training
• attendees going to NI Foundations before Staff Training

Facilitators to use more tools

• visuals, A3, paper posters

Max number of facilitators/session

Trainer in EMEIA for Negotiation Skills

selection process & presentation to apply to Staff Training

from coaches & organizers

What worked well

Sessions' NPS score

9.4

professional organization

sessions & facilitators got good rating

Group result of

81%

I will be able to

what I learned: 8.9

I feel it will positively affect my 9.1

Staff Training in 1 word...

8.9

Top 3 themes:

• Manufacturing Follow the Order Tour & Service Center Tour
• Soft skill trainings
• Continuous Improvement

Manufacturing Tour 100

NI Foundations, Day 2 (Soft skills) 93

CI 89

Career in Ops & Intro to EMEIA Ops 88

EoQ Planning 84

Compliance 82

Interpreting Sales Data 80

Department Intros 78

NI Foundations, Day 1 75

General Customer Service 71

Service Center Tour 65

Change Management 65

Legal 65

Negotiation Skills 52

Things to consider for next class

9 days are long

lot of material to digest

some days much harder

sessions via Lync are not as effective

time to prepare for team presentation

interactive sessions

sharing personal experience & knowledge

how operations interacts with different departments

CI

practice during workshops

time for daily survey & quiz

from attendees

from OLP Project Team

face to face project team meeting

responsible for communication, leverage marketing

input from external sources

survey in the beginning of project

availabilty of project team

project team to join as coaches on training

people with different knowledge&background

work in pairs

Plans for longer term improvement

Incorporated feedback from

OLP Development Program for Leaders

2016-2017

OLP Development Program for Staff to become SMEs

2016

Consistent Induction training

• more topics from current Staff Training to be moved to Induction

2016

attendees

managers

project team

coaches & organizers