Introducing
Your new presentation assistant.
Refine, enhance, and tailor your content, source relevant images, and edit visuals quicker than ever before.
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Inbound call from client
Mr. (client), I apologize, our systems are currently unavailable, however let me assist. What were you hoping to do today?
A design concept that will result in concrete tools and tangible evolution of our performance management approach
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http://www.roch.edu/dept/et/wheel/wheel.html
To identify opportunities for DGIG to accelerate improvement in our KPI reporting and dashboards. The scope is both in terms of evaluating content and delivery of information.
Call back Agent
Inbound call from client
Mr. (client), I apologize, our systems are currently unavailable, however let me assist. What were you hoping to do today?
Client’s request can be processed at later date. Advise client to call us back the following business day.
Process the automobile quote using the internet quoter online with the client and explain this is an initial estimate only.
Advise the client that once the system is functioning, the quote will be reviewed.
If the internet is unavailable, go to the next step below.
Sales and Service
If HIGH PRIORITY
Client’s request must be processed within 24 hours or the client requests a callback from us.
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Insérez ici le nom de votre unité
Client’s request can be processed at later date. Advise client to call us back the following business day.
If HIGH PRIORITY
Client’s request must be processed within 24 hours or the client requests a callback from us.
Complete the System Outage Callback Form on Lotus Notes.
Location: DGI home- Common-Forms Lotus Notes-Sales-All-System Outage Sales-System Outage Callback Form
If Lotus Notes is unavailable, complete the paper copy of the form (see your SM for instructions).
Inbound call from client
Client’s request can be processed at later date. Advise client to call us back the following business day.
Call back Agent
*Delete the original form from the Inbox which is now in black:
If Lotus Notes is unavailable, complete the paper copy of the form
Paper form will be made available
Follow up – Who will the dispatcher dispatch to?
What are your next steps?
Train your agents by Sept 25,2014
Obtain System Outage Call-back forms
Send confirmation of training to:
Natalie Daly
What’s next from Corporate Communications?
Communication to come from Kim Sutch to all agents.