Introducing
Your new presentation assistant.
Refine, enhance, and tailor your content, source relevant images, and edit visuals quicker than ever before.
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OFFICE
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-Positive WOM increase Brand recognition and awarness
-Buzz effect
-In the tram, customer has time to spare.
-Notifications via email or App directly on the phone.
-Instant communication.
-All content accessible from the App
-Possibility to check all transactions directly on the App
-Customer locked in the Vodafone environment
-Web version offers same features of the APP.
-Run MyVodafone on all devices
-Customer locked in the Vodafone environment
-Quick and efficient payment directly online
-Automatic schedule payment
-One click payment
-Schedule future payment
-Help customers in distress to avoid negative WOM and quiters.
-Provide information on the APP and extra services
-Negative WOM is more powerful.
-Many complaints
-Not everyone has the App downloaded on his smartphone.
-App crashes reported (Survey)
-App is not user friendly
-Not in english
-Website is very different from App design
-Many bugs reported
-Customer is forced to use the new version of the Website
-Complaints about the PDF/Excel format
-No transactions details
-Customers prefer old version
-Not everyone has the App downloaded on his smartphone.
-Push notifications not possible through
the App.
-Notifications by email not available (Customer survey).
-Complaints about inefficient customer service
-Response time is too slow