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With a significant majority of 72 votes, McDonalds rises as the most desired food chain to be placed at the food court, followed closely by Burger King .
The prices of Lps. 100 and Lps.65 received 56 and 52 votes respectively,thus, revealing that consumers are inclined for more comfortable prices, proper of the middle class.
More than two thirds of the consumers stated that the facility are indeed comfortable; however, a slight minority argued several issues such as uncomfortable chairs and tables.
Over 22% of the consumers are satisfied with the food court’s hygiene. The rest (78%) have no doubt that the food court is always clean and its food is healthy.
A roughly paired response from consumers, data reveals that one half considers there is enough space while the other suggest that the facilities should be further expanded.
After analyzing all the information, we can assume that some people think the food court is a nice place that does not need any change, but there are some other people that gave many suggestions in order to make the food court a more comfortable place.
The most affected areas are: the size, variety and cleanliness.
Almost 54% of Unimall’s visitors agree with the cleanliness of the bathrooms, while 46% think that the bathrooms need to be cleaner and more appropriate for public use.
The general response of consumers revealed that the most important issues to be tackled are more space and cleanliness. Nevertheless, an overall positive reaction was obtained with 88 respondents being totally satisfied with the service presented.