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Lets complete the exercise on page 23 together
4.Your feedback must be communicated appropriately
It needs to be full
suit the context its given in
Removed from emotion
constructive
It must leave the receiver valued and respected.
1. Your feedback must meet the needs of the recipient.
One or two main points
Specific information
Ideas and information rather than advice
3.Your feedback must respect the rights of the recipient.
Permission to accept or reject
We are all unique, with different needs and if the feedback we give is to be fair and constructive, we need to keep this in mind at all times
Valuable
When giving feedback use appropriate language
Clear communication
Preferred language
Avoid slang
Individual and community values
Comments on things that we can change
Ethics
Be mindful of your body language
The four rules -
Culture
Plain English
Compete the mindmap in your workbook on page 9
1. Your feedback must meet the needs of the recipient - What are needs of the recipient?
Modulate your voice to suit the content of your feedback
2.Your feedback must be given at a suitable time and place - Should it be given publicly or privately?
3.Your feedback must respect the rights of the recipient.
Think about why you would give feedback and complete the table on page 8
4.Your feedback must be communicated appropriately
2.Your feedback must be given at a suitable time and place.
Should it be given in private?
Timing
Where?
Lets complete the following table on page 18 together
Feedback is evaluative information given to a person or group of persons in response to their action or performance.
Finally....
Responding positively to feedback
What does "Feedback" mean to you?
Evaluate the feedback
It is important when we are receiving feedback about our performance that we respond in a way that will be helpful in maintaining and/or improving our performance and relationships in the work place.
Learn from the feedback
4 Keys to receiving feedback
1. Breathe
2. Be appreciative
3.Be positive about recieving feedback
What do you do next after receiving feedback?
4.Listen attentively
Use your active listening skills from block 2
Ask clarifying questions
Summarise
Paraphrase
Complete the exercise on page 34
Peer assessments
Performance reviews
Training results
Desk Coaching
Group events
Customer Feedback
Written feedback
Surveys