Introducing
Your new presentation assistant.
Refine, enhance, and tailor your content, source relevant images, and edit visuals quicker than ever before.
Trending searches
7.Enter the Date, Caller's name, Caller ID, your details and Emergency of the call.
A help desk is an information and assistance resource that troubleshoots problems with computers or similar products.
1. Answer the call in a nice polite manner.
2. Present you Name and Company.
4. Add their call into the database using their details they gave you.
3. Ask for the Clients details name, company etc
If the job is simple then complete It yourself by walking the Client through the problem.
OR
5.Listen to their problem with an open mind And without judging.
8. Get the details of their call and judge how many hours the Job will take.
9. Depending on the difficulty assign someone to complete the job.
6.Sort it into, hardware, software, Network, User or Training.
IF!
10. When the job is complete give the completion date and sign it off.
The problem couldn't be fixed over the phone. When the job is completed, call the client to inform them that the job is done and are happy with it.
11. Make sure the Client is aware of this and is happy with the service.