Management lessons from the movie Rocket Singh

Examples of the principles in the movie

Planning

• Rocket Sales Corporation used the strategy of 3s’ i.e. Sales, Support and Service to make his business successful.

• He made a policy of 24/7 customer service to outsmart his competitors.

• Thus the basic objective of Rocket Sales Corporation was making the consumer happy while the objective of AYS was to increase profit. in the end, Rocket Sales Corporation outsmarted AYS because they provided good consumer service which enhanced their credibility among consumers.

Planning is deciding in advance what is to be done. When a manager plans, he projects a course of action for further attempting to achieve a consistent co-ordinate structure of operations aimed at the desired results.

Management

Organizing

Directing

It involves designing, structuring, and coordinating the work components to achieve organizational goal. It is the process of determining what tasks are to be done, who is to do, how the tasks are to be grouped, who reports to whom, and where decisions are to be made.

• The organizational structure of AYS is flat and has a wide span of control.

• At the top level there is Managing Director(MD), followed by the sales manager at middle level and then the employees at the bottom level.

• The organizational structure of Rocket Sales Corporation is decentralized and follows a matrix system. It is a partnership firm.

• Harpreet Singh helped his partners be more responsible and valuable to the firm by delegating authority and responsibility.

• The process of empowerment brings out the best in employees. Thus by making other employees equal co owners in his company, Harpreet Singh acquires a loyal, dedicated and hardworking team who could work day and night to build a company.

Motivation

Leadership Styles

• It refers to the desire, effort and passion to achieve something.

• Sunil Puri of AYS was a formal leader. He adopted an autocratic Leadership style.

• FW Taylor’s assumption states that employees are primarily motivated by money. Goal setting and performance related pay.

• Harpreet Bedi of Rocket Sales Corp. was an informal leader. He adopted a democratic leadership style.

• In addition to performance related pay, salesmen earn through commissions as well.

• Fielder’s contingency theory and how a leaders personality affects the workforce. The effectiveness of the leader depends on the situation under consideration.

• Douglas McGregor’s Theory X and Theory Y talks about the beliefs that the managers have about their workers attitudes, and how directly influences their management style.

• Employee share ownership

• Kenneth Blanchard and Paul Hersey model. Here the criterion for leadership and delegation of work is taken as concern for people and concern for the task, as well as ability and willingness of subordinates to achieve tasks.

Directing is the process of influencing and inspiring others to achieve organizational targets. An effective leader will foster motivation, trust, respect and loyalty.

Thank You

Bibliographical References

www.imdb.com

www.Timesofindia/MovieReview.com

www.FilmyDunia.com

Management lessons we learn :

• Proper treatment of employees
• Value of customers
• Specialisation
• Attitude and personality of each manager
• Teamwork and partnership

Henri Fayol is considered to be the Father of Administrative Management Theory.

Henry Fayol believed that all activities of business enterprises could be divided into six groups:

• Technical
• Commercial
• Financial
• Accounting
• Security
• Administrative (or as we call it now, managerial)

The process of management, not as individual or disconnected tasks, but as a series of functions originated with Fayol as he emphasized this process was the same at every level, and common to every organization. He presented 14 principles of management as general guides to the management process and practice.

Management concepts from the movie

Managerial Functions

Explained Through Movie

Managers are expected to perform certain functions so that they can get things done through and with people in an effective and efficient manner. These managerial functions are goal directed, inter related as well as interdependent.

After learning about the unethical practices of AYS, Hapreet took the Initiative to open his own firm and became the competitor of AYS.

In Rocket Sales Corporation, it is seen that the employees share a good relationship amongst themselves and enjoy working together. This is the demonstration of Esprit de Corp.

With an established organizational structure, AYS puts into effect the principle of Scalar Chain. On the other hand, with only five people in the firm, Rocket Sales Corporation has a flexible and decentralised organizational structure.

Principle of Remuneration was seen in practice at AYS where all sales representatives were paid a fair salary with a commission on each sale. At Rocket Sales, however, since the firm’s partners were the only employees, whatever profit the firm made was equally divided amongst them all.

Division of work can be clearly seen in AYS, where different employees specialize in different tasks. At Rocket Sales, each partner is a specialized worker.

Unity of Command is clearly observed in the hierarchy of AYS, where all sales representatives are under the control of Nitin Rathore, the Sales Manager. Each employee had to report to the same manager and this made delegation of responsibility and communication easier and more efficient.

Unity of Direction was also seen in practice when all sales representatives of AYS were given individual targets of sales to complete an overall target of sales the company wished to achieve.

The principle of Equity was being practiced in Rocket Sales Corporation, where, unlike AYS, all employees treated each other equally regardless the kind or work they did.

Authority and Responsibility: Sunil Puri, managing director of AYS, is seen to exert his command throughout. He is a figure feared by all employees who willfully follow his orders and accept his role as a responsible figurehead of the company.

Interpersonal

Roles:

• Figurehead role
• Liaison role
• Leadership role

Types Of Managerial Roles

Decisional Roles:

Informational Roles:

• Entrepreneurial role
• Disturbance-handler
• Resource Allocator role
• Negotiator role

• Monitor role
• Disseminator role
• Spokesperson role

Sunil Puri

Puri was a part of the top level management and thus he carried out the following managerial roles for AYS:

• Leadership role
• Spokesperson role
• Entrepreneurial role
• Resource Allocator
• Negotiator role

Managerial Roles

Characters and their Managerial Roles

Top Level Management

Frontline Management

• In the movie, the character Sunil Puri is a part of the Top level management.

• A manager has to play various roles in an organization. The roles or the work carried out by a manager boils down to ten roles of three categories.

• He makes the strategic decisions of the  business that are long term in nature.

• Direct responsibility of the employees and their performance in the organization.

• Makes the plans for AYS and oversees how these plans and major decisions affect the company.

Nitin Rathore

• Co-ordinate between the top or middle level management and the employees.

Harpreet Singh Bedi

• He is aware of the external factors that have an impact on the company. Example:- Puri was aware of the threat that Rocket Singh Corporation was imposing on to AYS and took immediate actions in order to avoid losing clients to its competitors.

• In the movie, the character Nitin Rathore was a part of the frontline management as the Sales Manager.

Nitin was the Sales manager at AYS and formed a part of the lower level management at the organization and had the following managerial roles to play:

When Harpreet Singh starts Rocket Sales Corporation, there are very few people working in the company and so he has to carry out many managerial roles, those roles are as following:

• In the movie Rocket Singh there are three characters that play significant managerial roles :- Sunil Puri, Nitin Rathore and Harpreet Singh Bedi.

• Leadership role
• Monitor role
• Resource Allocator
• Disturbance Handler
• Negotiator

• Figurehead role
• Leadership role
• Spokesperson
• Entrepreneurial Role

Management Lessons from the Movie

Rocket Singh: Salesman Of The Year

Contents

ACKNOWLEDGEMENT

Group Members

The success of the project depends largely on guidelines of many people.We take this opportunity to express our gratitude to the people who have been instrumental in success of this project

We would like to extend our sincere gratitude to Dr.(Fr.)

Thomas C Mathew, Vice Chancellor and Dr. Jain Mathew,HOD, who has been a constant source of inspiration for students.

Our sincere thanks to Prof. Raghavendra A.N.

for his unwavering support during entire course of project.

We also express our gratitude to our parents,faculty members and our friends.

NAME and ROLL NO.

S.no.

1. Glance at the movie.

2. Cast and Crew

3. Managerial concepts incorporated in the movie

4.Managerial lessons

5.bibliographical references

MAYANK MITTAL 1620420

CHIRAG JOSHI 1620

SHREY SHARMA 1620

NAINIKA 1620

NACHIKET 1620

1.

2.

3.

4.

5.

GLANCE AT THE STORY and

CAST and CREW

Cast and Crew

Plot of the Movie

• Harpreet Singh Bedi graduates with low marks.

• Harpreet starts his own firm Rocket Sales Corp.

• Harpreet recruits some more employees and focuses on customer statisfaction to achieve org. gioals

• Soon,his firm becomes competitor of AYS Computers and his client base increases.

• Harpreet takes up a job at AYS as a salesman and soon learns about the company's unethical practices.

• Harpreet raises his voice and complaints to his boss,but is insulted in front of other employees.

Organisational

Behaviour

CIA 1

Submitted to:

Prof. Raghavendra