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Walgreens Pharmacy Workflow

Samantha Christie

Updated Oct. 25, 2013

Transcript

The Rx

Pharmacist Verification (F4)

Product Check done by Pharmacist

Prescription comes in as:

-eRx

-Voicemail

-Fax

-Hard copy

Every prescription needs:

-Date of birth

In addition to above, All controlled substances need:

-DEA of prescriber

-Address of patient

-License number and relationship from a valid, non-expired government-issued ID (passport, driver's license, state ID or military ID - no foreign or consulate IDs)

In addition to above, All GFD controls need:

-Phone number for patient

-Scanned ID so that a copy can be printed out

Scan prescription

Choose wait time

Waiting
Later today
Tomorrow

GFD or "Good Faith Dispensing"

-For single-ingredient prescriptions for oxycodone, hydromorphone and methadone only

-The pharmacist must fill out a checklist for these and it takes extra processing time

-Scan the ID at drop-off

-Ask for the best phone number to reach the patient

-Inform patient that it takes extra time to fill this Rx and we can call the patient when it is ready

Selling the Rx

Data Entry & Review

Data Entry (F1)

-Done by techs/interns

-Done centrally if Well Experience store

All previous steps must be complete to sell it
Some prescriptions have Pharmacist holds on them to counsel (called CAP)
Some insurances will require that the patient sign for the medication (called Proof of Delivery)
With every prescription sale we MUST:
ask for the patient's address
offer that the pharmacist is available for consultation, would the person picking up like to speak to him/her?

Data/DUR Review (F4)

-Done by pharmacist

-Prescription will not print out until this step is done for first fill and first refill. After that, pharmacist won't need to do this step unless it flags as a DUR problem

Fill

Count out prescription, package it, label it

Procedure is different in Traditional v. Well Experience Stores

Typically done by Technicians/Interns

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