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Transcript

Don't rush the storytelling process!

Mediator Skills in the Storytelling process

Listening

Questioning

Restating

Reflecting

Reframing

Acknowledgment

Summarizing

Listening

  • Listening should be active
  • Understand the emotions that are expressed
  • The facts that are revealed
  • The positions - what they want
  • The interests - why they want it
  • "Tell us why that is important to you..."

Storytelling

  • Alternative to "information gathering" or "fact finding"
  • Ask the participants how they would like to start and agree on how to proceed:
  • "Tell us what brought you to mediation?"
  • "What is happening?"
  • Mediator watches and listens to the stories
  • How the stories are characterized
  • The interaction between the parties
  • Important to hear the other's perspective
  • Ideally time is balanced

Mediation

Basic Skills

Questioning

  • Show curiosity for the other
  • Open up more of the story - want to you more open-ended questions
  • Open-ended questions require more in-depth answers
  • "Tell me about..."
  • "I'd like to know how that made you..."
  • Avoid asking too many questions - you do not want the disputant to feel picked on

Mediation: a confidential, voluntary process where a neutral third party facilitates negotiation between two or more parties with mutually acceptable agreement as one possible outcome.

Stages of Mediation

Introduction

  • Introduction of mediators and parties
  • Words of encouragement
  • Explanation of process and definitions of mediation and the mediator's role
  • Ground rules or communication guidelines
  • Confidentiality provisions
  • Caucus possibility
  • Signing the agree to mediate
  • Asking questions

1) Introduction

2) Storytelling: identifying interests; defining the problem

3) Problem solving

4) Resolution

Restating - paraphrasing the content of what was said

Reflecting - reflecting feelings

Reframing - form of restating; restate from the altered perspective; a constructive move

  • Introduction of mediators and parties
  • Words of encouragement
  • Explanation of the process and definitions of mediation and the mediator's role
  • Time constraints (if appropriate)
  • Ground rules for communication guidelines
  • Confidentiality
  • Signing the agreement to mediate
  • Asking questions

3 R's

Introduction

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