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It´s a mechanism or technology that all the companies are using to get success across the services of advice and support for customers implicated for some implicated working society. These services let us be closer to the customer, so this is the way to give security and fidelization. Other of the objectives is to provide to the customers a point of contact to resolve or to analyze your requirement concerning to use of resources and services of a technology platform, always agree with the standards offered by the company.
In the technical of Help Desk there are several levels to control and components.
Our center of Help Desk will be approached in the customer service, giving always the best of us in different ways like entertainment and technology according with the people preferences who are belong our company.
We have technical with the best personal and professional formation, as the helper that will attend at NetWork. They will be the best in customer service, so this way it will be a better relacionship between the company and customer.
Telefonic assistance 24 hours a day. In any moment and according with the client´s need when any problem can present in the PC or their dispositive, that´s the way we have to count with the better time covered for giving help in the right moment when problems can be present.
Technical support at home service: In any case that the problem can be bigger as we could hope, we´ll be willing to go to home or company to give solutions to failed.
Solutions across remote acces (VPN): Virtual system for giving help online. No need to go home.
NetWorld´s mission is attending the needs of society about attention and technical support to personal computers, giving to the customers services and products of the best quality, with the associated a high rentability to give to the employers the possibility to develop their professional competences.
Our vision is to be a leather help desk center and in continue growthing, with national and international assitance that it shines for giving an excellent quality
service to the customers, a benefit to our associated and an extended oportunities about the personal and professional developments to our employees generating a positive contribution to the society acting with a citinzeship compromise.
The main objective of our Help Desk is giving advice to our customers on telephone to gain trusting and security at the time to fix your computers so this way it can realize the correct maintenance of each one of them according with the
customer`s needing.
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Alejandro Morales
Jhonathan Pinilla
Ruben Cadena
Hans Agredo
Sebastian Merchan