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Transcript
Jael
Bryan
Marlenne
Odlin
Fernando
6 Be Accountable
Only the Truth Sounds like the Truth
Purest truth: self-truth – knowing who you are, why you’re here, and acting accordingly.
It means accountability.
Measure your truth by your performance.
A culture of caring and honesty is the backbone of an ethical and productive organization.
Trust = Truth = Accountability
Take responsibility and say what needs to be said, with care and respect.
Your Job or Your Hat?
Being ethical – not putting higher priority on the security of your job rather than on telling the truth.
Immediately we can assume that Howard has all the components of an authentic leader.
He has self-awareness,
internalized moral perspective because he uses moral standards to guide
his behavior instead of outside pressures to control them.
He has the balanced processing component because he listens to others’ opinions
before making a decision. And lastly, he has relational transparency
due to being open and honest in presenting his true self to others.
He is an ethical leader because he respects others, serves others, shows justice,
greatly manifests honesty, and finally builds community.
Howard Behar
Senior Executive (President) of Starbucks
5 Listen for the Truth
The Walls Talk
Quote: To handle yourself, use your head; to handle others, use your heart.
-Eleanor Roosevelt
Starbucks had soul, that was the feeling Howard Behar felt the day he went for an interview.
Based on GLOBE researchers’ nine cultural dimensions (taken from the work and research of Hofstede),
Starbucks has a high-score in Humane Orientation,
which is the ninth dimension. It’s about creating that warm, generous, and caring organizational culture.
Antennae Up
The trick is to keep the antennae up all the time. Always be aware of the surroundings.
You will start to feel things. You will start to form opinions.
It was about meeting the needs of others, not our own. We needed to truly listen and care.
A key distinction with Howard Behar he clearly believed in being a servant leader.
Listening Habits: Open Ears, Open Eyes, Mouth Not Flapping is Compassionate Emptiness
Sit down and talk with people. Forget about the task for a moment, and think about the person.
Starbucks here uses a Person orientation because they emphasize human interaction and not tasks to accomplish.
Ask, And You will Hear:
If you create an atmosphere of open dialogue and communication, where everybody listens to one another and acknowledges
that everybody has worth. Here Howard is demonstrating the listening characteristic of a servant leader.
Make It Safe:
Employees need assurance that they are able to be heard, to make it safe. The mark of good leadership is to work
hard to bring out the unsaid.
Here they take more of an egalitarian dimension to emphasize shared power, that everyone can speak up.
Each and every employee is a partner and owns part of the company.
Give Feedback:
Here we can take the situational leadership II model in where a style 3 supporting approach is used
(a high-supportive and low-directive style).
Listening Brings Openness and Clarity
Howard Behar portrays the Openness personality factor from the big
five in the trait approach.
4. Build Trust
-Love & Trust are universal motivators; there's no trust without caring
-One can't lead a business without genuinely caring about people
-People don't care how much you know. They want to know how much you care.
-This chapter is a lot like "Style Approach" to leadership in our book.
-Howard lives by this Chinese Proverb:
"If you want to build for 1 year from now, grow wheat. If you want
to build for 10 ten years from now, grow trees.
If you want to build for 100 years from now, grow people.
7 Take Action
- Passion, Purpose and persistence
- To food or not to food
- Mazagran vs Frappuccino
- Quit Digging does not mean quit
- The ying and yang of Thought and Action
- Think like a person of action,
act like a person of thought
3. Think Independently
-Management shouldn't tell people "how to do something" or
"what to feel," because it robs them of their dignity & company's soul.
-We have obligation to ourselves & organization to think independently
-Empower people to bring their unique sight & skills to the job
-It's not a risk to put faith in others; however, it's a risk not to.
8 Face Challenge
- The worst happens: we are humans first
- The three C’s (challenges, crisis, catastrophes)
- When Tragedy strikes
- Staying on course
- Get a bite of success,
- Own the truth -revisited
- Set expectations, live by them
- Don’t get caught up on your own hype
- Put people first
- Inner strength