Chick-fil-A Register Training

understanding what the register does/is

handling money correctly

discounts

what to do during downtime

suggestive selling

inside ordering (11 steps)

register essentials

responding to ingredient questions and special requests

Chick-fil-A Training

• suggestive selling
• responding to ingredient questions and special requests
• go over inside ordering
• what to do during downtime
• go over 3 ways to suggestively sell
• understanding what the register does in relation to other positions (i.e. bagging, ice cream, etc.)
• handling money correctly
• discounts

mark the FRONT and BACK of the bill with the marker: $20s, $50s, $100s +

ask a member of the leadership team to check any $50s, $100s +

NEVER leave your drawer open and unattended

at the registers, place all money ON the counter, take out the change, THEN place the cash in your drawer and close it

keep all receipt bags in between the register drawer and the counter so it does not get wet

what goes in the receipt bags

things to suggest:

- new items (that are available at the

moment you are selling it)

- upcoming events

- complementary items

3 ways to suggestively sell:

1. upgrade

2. add-on

3. current campaign

Register

You are (most likely) the FIRST person a customer will meet! You are the face of Chick-fil-A!

CORE 4 CORE 4 CORE 4

DO NOT RUSH the guest! Take your time, but do not waste time. Be proactive! Be genuine! Be personal!

During a slow time, as you see customers walk in, greet them from your register! Welcome them into our store and know that they are a valued guest.

Accuracy

customer service priority order

1. serve your guests

2. help your coworkers serve guests

3. clean your area

4. stock

restroom, going to take a drink, or anything that requires you to leave your register...

kids' club

senior drinks/senior discount

police discount

military discount

employee discount (orders vs catering)

kids' cups or cones of icedream (traded for kids' toy)

coupons/DOCs

1. call the guest over to your register

2. smile and Greet

3. ask if the order is DINE-IN or CARRY-OUT

4. **take the order**

5. hit “Tender”

6. A. IF DINE-IN: mark the NAME and the CONE

DESCRIPTION

B. IF CARRY-OUT: mark the NAME and the CLOTHING

DESCRIPTION

7. repeat the entire order in complete detail

8. **pay it out**

9. instruct the guest(s) where their food will be delivered

10. ask if customer(s) would like any sauces

11. make the drink(s)

ingredient questions:

1. hit "Other Functions" on the right side of your screen

2. select "Nutrition"

3. select the item you are inquiring about

special requests:

1. be supportive and positive!

2. if you are not sure if a customer's request is a possibility or not, let the customer(s) know that you will ask someone, and then consult someone on the leadership team

DR. PEPPER

LEMONADE

drinks essentials

HI-C/

LEMONADE

COKE ZERO

DIET LEMONADE

DIET DR. PEPPER

SPRITE/

LEMONADE

POWERADE

Chick-fil-A Training

HI-C/

SPRITE

SWEET TEA/

UNSWEET TEA

HI-C

TAKE OUT YOUR DRY-ERASE BOARD

• how does drinks relate to other positions
• 3+ in a cupholder
• keeping drinks clean
• making sure drinks are completely filled
• how much ice to use
• keeping drinks in order
• where to discard drinks
• understanding how to use/clear the screen
• the appropriate markings for all drinks

drinks

SPRITE

POWERADE/

LEMONADE

LEMONADE/

DIET LEMONADE

DIET COKE

SWEET TEA/ LEMONADE

COKE

WATER**

SWEET TEA

SWEET TEA/

DIET LEMONADE

UNSWEET TEA

ROOT BEER

Chick-fil-A Training

running