- Philosophy: “Shangri-la Hospitality from a caring family”
- Has always believed in the unique characteristics encapsulated by Asian hospitality.
- Known for their commitment of providing guests with distinctive Asian standards of hospitality and service.
- “Pride without arrogance” – believe in taking pride in their achievements while remaining humble.
Vision: To be the first choice for guests, colleagues, shareholders and business partners.
Mission: To delight our guest every time by creating engaging experiences straight from our heart.
- Hospitality- We’re passionate about delivering exceptional guest experiences.
- Integrity- We do the right thing all the time.
- Leadership- We’re leaders in our industry and in our communities.
- Teamwork- We’re team players in everything we do.
- Ownership- We’re the owners of our actions and decisions.
- Now- We operate with a sense of urgency and discipline.
Vision: To fill the earth with the light and warmth of hospitality.
Mission: To be the preeminent global hospitality company- the first choice of guests, team members, and owners alike.
- Delighting our guest- strive to understand client and guest needs by listening to their requirements and responding in a accurate and timely fashion.
- Working together as colleagues- emphasize the sharing of responsibility, accountability and recognition through a climate of teamwork.
- Promoting a climate of enthusiasm- committed into bringing out the best in our people through effective training and meaningful personal development & by encouraging individuality and initiative.
- Being the best- Seek the highest quality products and services at the best value.
- Delivering shareholder value- committed to being a growing company
- Playing by the rules- maintain integrity, fairness, and honesty in both external and internal relationships
- Acting with responsibility- participate in the improvement of the environment
MISSION: “To completely delight and satisfy our guests. We are committed to making a difference every day; continually getting better to keep us the best.”
- “The Ritz-Carlton Hotel is a place where the genuine care and comfort of our guests is our highest mission.”
- Pledge to provide the finest personal service and facilities for guests who will always enjoy a warm, relaxed, yet refined ambiance.
- The Ritz- Carlton experience enlivens the senses, and fulfills even the unexpressed wishes and needs of our guests.
Vision: “WE are Ladies and Gentlemen serving Ladies and Gentlemen.”
Three Steps of Service:
- A warm and sincere greeting.
- Anticipation and fulfillment of each guest’s needs
- Fond farewell.
- “One of the world’s leading global hospitality companies, operating a peerless portfolio of destination resort brands.”
- Believe that their people are their most valued asset.
- Offer programs targeted toward helping you launch your career.
- Become more committed to becoming environmentally friendly by minimizing waste, reducing construction impacts, managing supply chains and increasing awareness.
Mission: “A diverse collection of extraordinary people, distinctive and best in class destinations.”
“ Working together, we create partnerships and experiences that engage, entertain and inspire.”
“We have chosen to specialize within the hospitality industry by offering only experiences of exceptional quality.”
Objective is to be recognized as a company that manages the finest hotels, resorts and residence clubs.
Greatest asset and key to success is their people. – believe that each individual needs a sense of dignity, pride and satisfaction.
“We demonstrate our beliefs most meaningfully in the way we treat each other and by the example we set for one another.”
“We seek to deal with others as we would have them deal with us.”
- “We are a values-driven hotel.”
- High premium are put into dedication for work and service
- Importance in employee development and growth by providing training and education– teamwork and open communication
- Believe in creativity and innovation– fair return on the investment of the shareholders
- Believe in doing community service and are environmentally concerned
Vision: “We see our hotel in constant pursuit of excellence.”
Mission: “The Peninsula Manila aims to b the preferred 5-star de luxe city hotel providing superior facilities and services to the high-end corporate market, the who’s who in the Philippine society and its business leaders.”
Core Values:
Put People First
-Take care of the associates and they will take care of the customers
Pursue Excellence
-”You don’t have to do anything earth-shattering to be excellent, just work hard at the small things.” – Patricia Rainey (Human Resources)
Embrace Change
-Marriot consequently seek for innovative ways to meet the needs of customers
- Act with Integrity
- ”We need to stand together to ensure that the travel and tourism industry is always a positive force for good in the world.” – J.W. Marriott, Jr., Executive Chairman
- Serve Our World
- Involved in community service
- Fun Fact: In the early 1900’s, King Rama VI built a ‘town in heaven’ and named it Dusit Thani .
- Known for their unique portfolio of following the Thai cultural ways of service.
- Wants to convey an “experience that enlivens the individual spirit no matter what the journey.”
Mission: To Make Dusit one of the world’s most valued hospitality brands in preference and loyalty across everyone of its competitive segment.
Vision: “To deliver to the world an exceptional hospitality experience that reflects the unique artistry and culture of Thailand and delivers the standards of perfection, innovation and excellence.”
- Marco Polo holds the following:
- Exceptional Service- understand that value can be created with every encounter
- Integrity- believe in being honest and straightforward with interactions with owners, guests, colleagues, and communities.
- Respect- respect the objectives of stakeholders, the value of guests, and the cultural difference in the different locations of each hotel
- Teamwork & Passion- each member brings out their own expertise, creativity and passion
- Continuous Improvement- being innovative and utilizing the best practices to continually improve as a whole.
Mission: “We are exceptional operators of contemporary 4 and 5 star hotels and create value in every encounter with our owners, guests and associates.”
Vision: “Exceptional and personalized service, exceeding expectations, and inspiring a connection to our brand in the experiences we provide.”
Top Hotels Missions, Visions and Values
Ritz Carlton
Shangri - La
Mandarin Oriental
FOUR SEASONS
"Hospitality From The Heart"
MARCO POLO
Dusit Thani International
Marriot
MGM RESORTS
PENINSULA MANILA
Hilton Worldwide
“As we pursue our vision of making Marriot the number one hospitality in the world, we never lose sight of our founding principles and our proud heritage.. Our business is always evolving but we always stay true to who we are.”
"We are a values-driven hotel"