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Factual Approach decision- Making

3 Benefits of Factual Decision Making in Quality Management

1. The ability to make decisions based on circumstances requiring action.

2. Enhanced ability to prove the efficiency of previous decisions through reference to factual records.

3. Enhanced ability to evaluate, challenge and alter opinions and decisions

Factual Approach decision- Making

Key benefits :

• Informed decisions

• An increased ability to demonstrate the effectiveness of past decisions through reference to factual records

• Increased ability to review, challenge and change opinions and decisions.

5 Phases for solving Problem

PHASE 1 : DEFINE

PHASE 3: ANALYZE

the factual approach plays an important role within quality management. The ability to make effective & appropriate decisions is essential to ensure customer satisfaction, employee management and overall increased operations within the organization. This ensures that effective decisions are determined by analysis of data rather than by pure intuition. The factual approach should be applied for decisions that necessitate corrective action after a nonconformity as well as preventive actions when a potential nonconformity may arise. Intuitive decisions should be applied in instances where a certain amount of risk is involved, such as a product launch, new service or financial decisions that could result in rewards.

  • Define the problem by developing a "Problem Statement"

  • Define the goal by developing a "Goal Statement"

  • Define process by developing maps of the process

  • Define your customer and their requirements
  • Closely examine the process

  • Visually display the data

  • Brainstorm potential cause of the problem

  • Verify the cause of the problem

  • Update your Project Charter

PHASE 5: CONTROL

  • Ensure the process is being manage d and monitored properly

  • Expand the improved process throughout organization

  • Apply new knowledge to other processes in your organization

PHASE 2: MEASURE

5 Steps in the Factual Approach to Decision Making

PHASE 4: IMPROVE

Each step of the factual approach to decision making is part of one of the most important principles of quality management, and aid organizations to implement the best strategies for decision making across the board. These steps include:

  • Brainstorm solutions that might fix the problem

  • Select the practical solutions

  • Develop maps of processes based on different solutions

  • Select the best solutions

  • Implement the solutions

  • Measure improvements

Steps in the Factual Approach to Decision Making

  • Determine how the process currently performs

  • Look for what might be causing problems

  • Create a plan to collect the data

  • Ensure your data is reliable

  • Update your project charter

Steps in the Factual Approach to Decision Making

5. Implement decisions and take appropriate action based on the outcomes of valid analysis balanced with knowledge and insight.

Steps in the Factual Approach to Decision Making

3. Analyze the data and facts using binding procedures and methods to ensure an effective overview of facts.

1. Take measurements and collect data and facts that are applicable to the specific objective in order to begin the decision making process.

Steps in the Factual Approach to Decision Making

4. Recognize the importance of applicable statistical techniques used within the decision making process.

2. Make sure that the data and facts are correct, reliable and accessible to all parties concerned in the decision making process.

Thank you for listening !!!!

reported by:

JESSA MAE I. PADRO

MARY JANSEN BAS

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