2017
Disaster Recovery
Backup Control Center and Backup IT Data Center
Risk is to high to not address soon.
Cost for Sunguard is increasing.
What's been done:
- Solicited building design
- Key discussions with Dell on replication technology
Data Center Improvements
Website Redesign
LifeBoat Creative (Website Development firm based in Wichita)
- Reviewed LifeBoat's Proposal
- Finalizing Contracts and Statement of Work
- Identified a 2 Phase approach
- Phase 1: Internet Website Redesign 3Q / 4Q 2014
- Phase 2: Intranet Website Redesign 1Q 2015
Phone System Upgrade
Current system is 10 years old.
What's been done:
- Evaluated Options
- Hardware selection
- Functionality decisions
- digital vs. analog technology
- 3Q 2014 Delivery / Implementation
Technology Roadmap
IVR (Interactive Voice Response)
Current System is at End-of-Life.
What's been done:
- Hardware has been order, delivered and is ready to install.
- Software Vendor (ESRI) has provided new software solution to address both outbound and inbound calls for Outage Management.
- 3Q 2014 Implementation
Enterprise Content Management
What's been done:
- 3Q 2013 - Defined Core Group
- 3Q & 4Q 2013 - Education Phase (vendor demonstrations)
- 4Q 2013 - RFP Preparation & Distribution to 3 Vendors
- 1Q 2014 - RFP Evaluation and Short-List Demonstrations (On-Base by Hyland; Perceptive
- 1Q 2014 - Reference Checks
- 1Q 2014 - Vendor Selection (On-Base) & Contract Negotiations
- 2Q 2014 - Implementation Kickoff;
- 2Q 2014 - On-sight Discovery
- 2Q 2014 - Training & Certification
What's Next:
- 3Q 2014 - More Training
- 3Q 2014 - Deliver Phase 1
- 1Q 2015 - Delivery Phase 2
Automaded Vehicle Location & Mobile Workforce Solution
What's been done:
- 3Q 2013 - Defined Core Group
- 3Q & 4Q 2013 - Education Phase (10 vendor demonstrations)
- 1Q 2014 - RFP Preparation & Distribution to 7 Vendor Candidates
- 2Q 2014 - Evaluated RFP Responses & Invited 3 vendors to present.
- Clevest, Utility, GPS Insight
- 2Q 2014 - Vendor Finalist Presentation
What's next:
- 3Q 2014 - Reference Checks for Clevest & GPS Insight
- 3Q 2014 - Financial Evaluation (Business Case Preparation)
- 3Q 2014 - Vendor Selection / Contract Negotiation
- 3Q 2014 - Define Implementation Schedule and Kick-off
On to MWM
- 2015 - Mobile Workforce Management Implementation (Insight-At-Last)
Ticket Tracking
- 3Q 2013 - Selected KACE Help Desk and IT Tracking System; All IT issues, resolutions and procedures are being document in KACE.
- 2015 - Roll out Help Desk function to department designates
GIS Data Cleanup
Next Rest Stop.... in 2017
- 2Q 2013 - Identified a backlog of 9,000 staking jobs that were not in GIS.
- 2Q 2013 - Palmetto Engineering firm selected to assist in the staking cleanup.
- 2Q 2014 - Completed posting all work from Stake Out. Working on Posting to Model.
Stake-Out Software Upgrade
- 2Q 2014 - Created Upgrade Schedule and Plan
- August 2014 - Upgrade Go-Live
Roadmap Items