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2017

Disaster Recovery

Backup Control Center and Backup IT Data Center

Risk is to high to not address soon.

Cost for Sunguard is increasing.

What's been done:

  • Solicited building design
  • Key discussions with Dell on replication technology

Data Center Improvements

Website Redesign

LifeBoat Creative (Website Development firm based in Wichita)

  • Reviewed LifeBoat's Proposal
  • Finalizing Contracts and Statement of Work

  • Identified a 2 Phase approach
  • Phase 1: Internet Website Redesign 3Q / 4Q 2014
  • Phase 2: Intranet Website Redesign 1Q 2015

Phone System Upgrade

Current system is 10 years old.

What's been done:

  • Evaluated Options
  • Hardware selection
  • Functionality decisions
  • digital vs. analog technology
  • 3Q 2014 Delivery / Implementation

Technology Roadmap

IVR (Interactive Voice Response)

Current System is at End-of-Life.

What's been done:

  • Hardware has been order, delivered and is ready to install.
  • Software Vendor (ESRI) has provided new software solution to address both outbound and inbound calls for Outage Management.
  • 3Q 2014 Implementation

Enterprise Content Management

What's been done:

  • 3Q 2013 - Defined Core Group
  • 3Q & 4Q 2013 - Education Phase (vendor demonstrations)
  • 4Q 2013 - RFP Preparation & Distribution to 3 Vendors
  • 1Q 2014 - RFP Evaluation and Short-List Demonstrations (On-Base by Hyland; Perceptive
  • 1Q 2014 - Reference Checks
  • 1Q 2014 - Vendor Selection (On-Base) & Contract Negotiations
  • 2Q 2014 - Implementation Kickoff;
  • 2Q 2014 - On-sight Discovery
  • 2Q 2014 - Training & Certification

What's Next:

  • 3Q 2014 - More Training
  • 3Q 2014 - Deliver Phase 1
  • 1Q 2015 - Delivery Phase 2

Automaded Vehicle Location & Mobile Workforce Solution

What's been done:

  • 3Q 2013 - Defined Core Group
  • 3Q & 4Q 2013 - Education Phase (10 vendor demonstrations)
  • 1Q 2014 - RFP Preparation & Distribution to 7 Vendor Candidates
  • 2Q 2014 - Evaluated RFP Responses & Invited 3 vendors to present.
  • Clevest, Utility, GPS Insight
  • 2Q 2014 - Vendor Finalist Presentation

What's next:

  • 3Q 2014 - Reference Checks for Clevest & GPS Insight
  • 3Q 2014 - Financial Evaluation (Business Case Preparation)
  • 3Q 2014 - Vendor Selection / Contract Negotiation
  • 3Q 2014 - Define Implementation Schedule and Kick-off

On to MWM

  • 2015 - Mobile Workforce Management Implementation (Insight-At-Last)

Ticket Tracking

  • 3Q 2013 - Selected KACE Help Desk and IT Tracking System; All IT issues, resolutions and procedures are being document in KACE.
  • 2015 - Roll out Help Desk function to department designates

GIS Data Cleanup

Next Rest Stop.... in 2017

  • 2Q 2013 - Identified a backlog of 9,000 staking jobs that were not in GIS.
  • 2Q 2013 - Palmetto Engineering firm selected to assist in the staking cleanup.
  • 2Q 2014 - Completed posting all work from Stake Out. Working on Posting to Model.

Stake-Out Software Upgrade

  • 2Q 2014 - Created Upgrade Schedule and Plan
  • August 2014 - Upgrade Go-Live

Roadmap Items

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