Introducing
Prezi AI.
Your new presentation assistant.
Refine, enhance, and tailor your content, source relevant images, and edit visuals quicker than ever before.
Trending searches
Loading content…
Loading…
The Process of Consumer Redress
59
Transcript
The Process of Consumer Redress
WHAT DOES THE OFFICE DO?
STEP 3
- If you are still not satisfied, you can lodge a claim with the Consumer, Trader and Tenancy Tribunal
- Established in 2002, the Tribunal helps settle small disputes between consumers, traders and landloards
- For general consumer matters, the Tribunal can only settle disputes where the claim is for less than $25, 000
- IMPORTANT DIFFERENCE: The OFT negotiates/mediates. The Tribunal arbitrates, meaning their decision is legally binding and enforceable
- The Office of Fair Trading will contact the business on your behalf and try to reach an amicable solution
- They will then contact you and and inform you of the outcome
STEP 2
STEP 1 OF CONSUMER REDRESS
- If you are not satisfied with the response from the business, you can contact your local Office of Fair Trading and seek advice
- If you wish to take it further, you must lodge a formal complaint and ask the Office to negotiate or mediate on your behalf
- Fair Trading Website: http://www.fairtrading.nsw.gov.au/ftw/home.page?
- Once you have checked that the problem has not been caused by a mistake or accident on your part, contact the trader by phone or in person
- You may be required to put your complaint in writing
- You should always remain calm and reasonable, but assertive
- Keep all records - receipts and warranties
RESPONSE
SCENARIO
REMEDIES AND THEIR OUTCOMES
As you walk into a store, you see two large signs which say 'Sorry, no refunds' and 'Choose carefully, no exchanges'. Do you have to accept these signs on face value?
- While most businesses treat their consumers fairly and honestly, some do not
- In this situation, a consumer should engage in the process of 'consumer redress' - steps a consumer can take to make things right
- No - You don't!
- You can get an exchange or refund if:
- The good was faulty at the time of purchase
- It did not do the job you were told it would do
- It was incorrectly labelled
Choose a template
Presentations from around the world
Learn more about creating dynamic, engaging presentations with Prezi