Recruitment and Selection
Vital for company's success
Considering employees work in an enclosed space 36000 feet in the air.
JetBlue
New Employees
- "Know Before You Go"
- 2 week program
- Simulator training
Strategy and Focus
- Team based
- Provide "tools" for employees
- Highly standardized
- Customer and employee feedback
"Its really is all about the education and training of your crew members, nothing is sadder that a crew member who’s failing because they didn’t have an opportunity to succeed. That’s just not pretty.” -Mike Barger CLO
JetBlue University
- Orlando, Florida
- Room for up to 300
- Other locations include; Long Beach, Boston, Salt Lake City
New Methods
- Partnerships with top flight schools
- E-learning
Areas of Improvement
- Employee’s families
- Time and a half
- Time spent between flights
Monetary:
- 401k plan
- Self-directed accounts
- Profit sharing
Health:
- Medical Insurance
- Full-Time Prescription Coverage
- Dental Insurance
- Vision Insurance
- Group Legal
- Flexible Spending
- Life Insurance
- Short Term Disability Insurance
- Long Term Disability Insurance
Exceeding Standard Rewards and Motivation
- No rubric for management
- Personalized and practical.
- 20% of employee pay based on profit sharing.
- Principals of leadership program
Recruitment/Selection Process
- Jet Blue receives about 130,000 online applications per year and hires 3,500 people
- Jet Blue does not accept paper resumes
- Trend Integrations Interview Direct
Advertisement
Jet Blue relies on:
- Word of Mouth
- Online Ads
- Open House Events
Internships
- Jet Blue offers 4 internships
- Engineering, Airport Resource & Planning,
College Crew and Marketing
- To apply for an internship Jet Blue suggests
using the job search function and searching the word “intern”
Crewmembers
- 10,795 crewmembers (employees)
- Types of Employees range from reservation employees to pilots
- Customer support is handled through employees working in their homes
- Jet Blue pilots are unlike many of their peers on other airlines
Technology
- Two main aircraft types: Airbus A320 & EMBRAER 190
- Over 200 aircrafts ordered for the next 7 years (this is a cutback)
- Maintenance costs will increase with aircraft age (future expense)
Customer Base
- Leisure market: Families, couples..etc
- Starting to focus more on the business travelers market
- “Company Blue Meetings” Discounts to groups of 15+
Future Leadership
- “Leadership is front-line connectivity. It’s about being plugged in to the customer, the culture, the government, and being visionary.”
- Barger Leadership Institute set up to help train future leaders.
David Neeleman
- Co Founded Morris Air, which was then bought out by Southwest, whom he would continue to work for.
- He left Southwest and started JetBlue in 1999.
- He was extremely dedicated to the company and believed that the way to a successful company was through its customers.
- February 2007 there was an ice storm that turned out to be a disaster for JetBlue and led to Neeleman getting fired.
Growth and Expansion
- Over 50 current Destinations
- Add frequency to existing routes
- Connect more cities among current destinations
- Expand to new markets in and out of the U.S.
- Jamaica is its fastest growing market
No Mission Statement
5 Core Values
- Safety
- Caring
- Integrity
- Fun
- Passion
David Barger
- Before being promoted to CEO of JetBlue, Barger served as the President and COO.
He promised to maintain the same vision that David Neeleman had for the company
From 1982-1998 he worked for Continental Airlines.
Market Position
- Low-cost airline with excellent customer service
- Compete on quality: Leather seats, pre-assigned seating, free satellite television
Ed Barnes
Currently serves as Executive Vice President and CFO.
He had previously held positions at Southwest and America West Airlines.
Leadership Training
- 800 of the companies leaders were selected to attend a principles of leadership class at JetBlue University.
- Five Principles
- 1. Communicate With Your Team
- 2. Do The Right Thing
- 3. Encourage Initiative and Innovation
- 4. Inspire Greatness in Others
- 5. Treat Your People Right