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Letter of Complaint and Letter of Adjustment
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Letter of Complaint and Letter of Adjustment
Tips for writing a letter
of adjustment
Letter of Adjustment
-Be apologetic – you never know when this customer could buy from you again
-Clearly state how you are going to remedy the situation
Avoid using these terms
-Assert
-Your claim
-We are at a loss
-We are surprised
-We hope this will be satisfactory
-This will never happen again
-Your letter in which you complain
-Your complaint has been received
-Our records show
-Depends on who is to blame for the error.
-It has to be written in a good business relation.
-a letter that is written in response to someone who has complained about a product or service that you have sold to them.
-If the fault is at the seller, the frank admission of mistakes plus words of regret should be stated in the beginning of the letter.
-If the costumer is to blame, the seller has the right option to refuse the claim or to give an adjustment.
-When the fault is not determined, the seller may immediately inform the buyer that the investigation is going on to determine who should make the necessary adjustment.
Inadequate Goods
Letter of complaint
Defective Good