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CICLO DEL SERVICIO AL CLIENTE

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by oscar alberto veloza pineda on 12 October 2013

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Transcript of CICLO DEL SERVICIO AL CLIENTE

CICLO DE VIDA DEL SERVICIO AL CLIENTE
Estrategia
del servicio
PRESENTADO POR:
Oscar Veloza
Claudia Choconta
Lorena Perez
gerencia del servicio al cliente
transición
del servicio
operación
del servicio
diseño del servicio
MUCHAS
GRACIAS
mejora continua del servicio
mejora continua del servicio
objetivos estrategias.
el centro, debe ser la que alimenta a las demás
ejecución
de planes
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