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Barbara's World of Windows, Fabrics, and Accessories

Management Case Study December 6, 2012 Joshua Salgado Monda Maliqi Juan Florez
by josh salgado on 6 December 2012

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Transcript of Barbara's World of Windows, Fabrics, and Accessories

SUMMARY/CONCLUSION With a clear vision & mission statement implemented through out the entire organization there is great potential for success

Questions? Case Background Barbara's World of Windows, Fabrics & Accessories Barbara & Jerry Klein opened a retail store in northern New Jersey after World War II.
Major product line:
Cotton
Wool
Other fabrics that were considered vintage
Target consumers were females
The company saw most of it's success during the 1950’s, 60’s and 70’s
During this period sales grew from $150,000 to more than $2,500,000 annually
In the 1980’s Barbara experienced her first huge decline in sales due a dramatic change in society
Women aspired to build a career rather than to be a stay at home mother Case Background Soon after, Sandy, the owner’s daughter, took over the business

High-turnover, high profit inventory was given more shelf space

New products were added to challenge new competition

The most significant addition was the implementation of a new Home Consultant Division
This appealed to the new modern day working woman Solutions Hire more installers
Vital for orders to be completed on time
New uniforms for the installers
Will provide a welcoming & familiar feeling.
Implement new software for ordering products
Speed up ordering process & track products
Take advantage business opportunity in other industries
Local industrial & governmental markets
Hotels
Restaurants
Banks
Schools
City & town offices
Federal buildings
Hire new staff
Improve tasks such as booking an appointment or ordering new material
Provide training to new & old employees
The whole organization needs to know the new aspects of the business Identification of each problem Shortage in qualified installers
Caused lagged time between orders & installations to increase from 1 week to 6 - 12 weeks
Customers had to wait a month for a consultation

Company installers did were not all in uniform & appeared unprofessional
Women did not feel safe letting them in their home

Lack of communication between employees & suppliers

Business opportunity that Sandy was not taking advantage of ALTERNATIVE SOLUTION Hire female installers
Will make the women consumers feel more comfortable

Hand out flyers
Good exposure for the company

Become active on social media
Facebook & Twitter

Create a website Joshua Salgado
Monda Maliqi
Juan Florez YOU HAVE INHERITED A COMPANY THAT MUST MAKE SEVERAL
INTERNAL CHANGES TO SURVIVE AND THRIVE. HOW WOULD
YOU PLAN FOR AND MANAGE EACH OF THE CHANGES THAT
MUST OCCUR? Set a vision & mission statement
Communicate it to the employees
Develop new products & enter new markets
Funding Budget:
HRM, Marketing, & New Software.
Training for all employees THE TEXT LISTS A NUMBER OF OPERATIONAL ASPECTS AND
COMPONENTS; SELECT EACH OF THOSE THAT ARE RELEVANT TO THE
CASE, AND PROVIDE A SPECIFIC EXAMPLE OF A TECHNIQUE THAT YOU
WOULD INCORPORATE INTO THE NEW OPERATION? IN GENERAL, WHAT INTERPERSONAL SKILLS AND MANAGEMENT
TECHNIQUES WILL YOU USE TO SUCCESSFULLY EFFECT
CHANGE? RELEVANT OPERATIONAL ASPECTS NEEDED:
FINANCE
Human Resource Capital
Marketing Build better interpersonal skills to communicate to employees at all levels
Strategic leadership to help build a clear vision & goal
Empower & motivate employees
will help them perform at fullest potential
Familiarize employees & customers with company culture
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