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User Testing UX Meetup 2013

@Prezi Hq
by Laszlo Laufer on 17 January 2014

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Transcript of User Testing UX Meetup 2013

User forums
Attitude
Behavior
Qualitative
Quantitative
Eyetracking
Focus groups
Phone interviews
do
say
Why?
How?
How
many?
Sources
Unmoderated
remote testing
Think aloud
Ethnography/
Observation
Retrospective think aloud
A/B testing
Analytics / Data mining
User survey
natural
habitat
no context
Context
Analytics
/ Data mining
A/B testing
Ethnography/
Observation
User Forums
don't know product
Focus groups
Phone interviews
Ethnography/
Observation
User Survey
User Survey
Think aloud
Eyetracking
artificial
Feedback
Unmoderated
remote testing
User testing
mental model
wocabulary
schemes
motivations
rules
expectations
Think aloud
noticed content
Important
interpret
Facilitator
Tour guide
Therapist
introduce
show around
keep them talking
keep the focus on their actions
be aware of the uncertainties
search for the traumas
convert into a scenario
Feature
set
important for the user
features you are interested in
system critical tasks
Tasks
simple
phrase task
never answer, just ask back
no clue
no imagine
no words from the interface
open
closed
whole situation
1 interaction sequence
Task completion
click
find
what they wanted
know how to use
compare
do sg.
answer a question
Other People's Products
user has interest in
Process
not testing the user
keep asking
Participants
Users
Newbees
other software??
previous knowledge?
1
2
3
don't reveal what you think
uncertain about the possibility
better not to test your own idea
rotate tasks
screening
silence is your turn
slow down the process
shift attention gently
focus on the mental
model
rotate tasks
don't say that something is not possible
simple wording
not system oriented
think in scenarios
from general to specialized
reinforce
OPP
+
pressure on the moderator
chance to give unnatural task
Method
Think alound
realistic
not funny
say
do
why?
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