Better Together: Leveraging Strengths to Improve the End User Experience

Augie at a Glance Student FTE: 1700 Faculty FTE: 150 Library Staff: 6 librarians, 7 support staff ITS Staff: 14 staff Drupal Spring 2008 - evaluating options Summer 2008 - public site project (Drupal 5) Developed by 3rd parties Launch/took over management September 2008 Augie Web History Future Plans Library Drupal Project Timeline Design/Implementation Launch/Aftermath Post Launch Reality Remaining Issues Momentum Loss Mobile Moodle Additions √ SSO Initial - 1995 Early Library Involvement Library - 1st 'Independent' Maintainer Library involved in all reworks prior to Drupal Increased interest/involvement Marketing/Communications Drupal Modules CCK Views Admin Menu Devel (not live) FCKEditor Google CSE Google Analytics Image/Image Cache IMCE Nice Menus Node Access Node Hierarchy Node Queue Pathauto Path Redirect Profile Token Webform XML Sitemanp Preparation Spring 2010 - Go ahead June/July 2010 - Prep, Research Site Reviews Staff Survey Desired functionality Aug/Oct 2010 - Development Live October 2010 Determine/Add Content Types Determine/Build Views Mock up visual Home page Secondary pages Alt. page type(s) Create theme Addition of LibGuides Library on front line of support Library heavy user of technology Encouraging good relations Two-way street/Leverage strengths Example - Migrating web site to Drupal Library/IT Collaboration Masthead - Before & After Reactions Marketing Concerns Changes Lessons Preparation Card sorts Surveys (Students, Faculty, Library Staff) Library Committee Original plan to migrate immediately after public site launch Two years later ... Learning Drupal Training mostly end user Less on behind the scenes Drupal 6 migration Resources VanDyk, J.K. & Westgate, M. (2007). Pro Drupal Development. Springer-Verlag: New York. Young, J. & Arbogast, W. (2011, February 2). IT's Role in the Library of the Future. The Chronicle of Higher Education's Tech Therapy. Retreived from http://chronicle.com/article/Tech-Therapy-ITs-Role-in-the/126195/ Why? "When it comes to the actual individuals using the services, they don't really care if you're merged or not. What they care about is whether the services work for them and that's what's really critical." Library/IT Collaboration Library on front line of support Laptop check-out PaperCut Library heavy user of technology Texting students Encouraging good relations IT/Library meetings Two-way street/Leverage strengths Library an advocate for tech initiatives Library is where the students are Students learning/using technology Sue Stroyan Information Services Librarian Illinois Wesleyan University Reference Librarian Web Systems Administrator Better Together: Leveraging Strengths to Improve the End User Experience Augustana College (SD) Lisa Brunick Donovan DeJong Bye, K. (Director). (2008). Learning CCK [DVD]. United States: Lullabot. Bye, K. (Director). (2008). Administering Drupal [DVD]. United States: Lullabot. Reynolds, E. (2008). The secret to patron-centered web design: Cheap, easy, and powerful usability techniques. Computers in Libraries, 28, 6-8 & 44-47. Fang, W. (2007). Using Google Analytics for improving library website content and design: A Case Study. Library Philosophy and Practice (special issue). Retrieved from http://www.webpages.uidoaho.edu/~mbolin/fang.htm Spencer, D. & Warfel, T. (2004). Card sorting: A definitive guide. Retreived from http://www.boxesandarrows.com/view/card_sorting_a_definitive_guide Hepburn, P. & Lewis, K.M. (2008). What's in a name? Using card sorting to evaluate branding in an academic library's web site. College & Research Libraries, 69, 242-251. Battleson, B. & Weintrop. (2000). University libraries website nomenclature test using the card sort method: Summary report. Retrieved from http://www.jkup.net/BuffaloNomenclatureTest-Spr2000.rtf Bell, S.J. (2009). The library web site of the future. Inside Higher Ed. Retrieved from http://www.insidehighered.com/views/2009/02/17/bell Black, E.L. (2009). Web analytics: A picture of the academic library web site user. Journal of Web Librarianship, 3, 3-14. Bye, K. (Director). (2008). Theming Basics for Drupal [DVD]. United States: Lullabot. Bye, K. (Director). (2008). Understanding Drupal [DVD]. United States: Lullabot. Bye, K. (Director). (2008). Learning Views [DVD]. United States: Lullabot. Bye, K. (Director). (2008). Advanced Theming for Drupal [DVD]. United States: Lullabot. Presentation in 1 week....better get busy