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What's the Big Picture

This is the presentation given at the LRRT Forum at ALA Annual in June 2013.
by Jennie Gerke on 29 June 2013

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Transcript of What's the Big Picture

What's the Big Picture?
Providing User Services
Library Services Points
Users
Usage
Value
Sources of Information:
* Traffic
* In-Depth Studies of Questions
* User Studies
Library
Philosophy
Organization
Sources of information:
* Library Self-Studies
* Organizational Characteristics
1. Select services to assess
2. Gather data
3. Use the Data Matrix
4. Propose user services
5. Implement
6. Reassess
Library
Personnel
Mode of Service
Timing of Service
Toolbox:
Understanding Your Big Picture
Service Points
Service Models
Best Practices for Evaluating Service Points
Jennie Gerke and Alison Graber
University of Colorado Boulder
Library
Data Matrix
William M White Business Library
Norlin Research Desk
Data Matrix
Usage
Characteristics
Philosophy
Users: Value
Library: Organization
See the Prezi, get the documents, see the references:
http://bit.ly/EvalutingService

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