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Interview - Background Experience

Transcript: Deputy Inside Sales Representative Earlier Roles Held the title of Deputy Inside Sales Representative at TNT Swisspost SA in Geneva, CH, from July 2015 to August 2019, significantly contributing to team leadership and operational efficiency. This section highlights pivotal responsibilities and achievements during the role of Deputy Inside Sales Representative, emphasizing technical support coordination, new business opportunities identification, and customer portfolio management. Sales Turnover Growth Technical Support Coordination Showcasing a Proven Sales Professional with Over 15 Years of Expertise Silvio Marcelli Valuable Candidate for the Operations Supervisor role. Coordinated technical support for teams in Geneva and Lugano, ensuring efficient operations and timely resolution of issues. Leveraged strong communication skills to facilitate collaboration across teams and improve service delivery. Played a crucial role in increasing sales turnover during tenure, demonstrating an ability to leverage partnerships and identify market trends effectively. This growth was instrumental for the team's overall success. Customer Portfolio Management Managed a diverse customer portfolio focusing on B2B services, ensuring high levels of customer satisfaction and retention. Developed tailored solutions to meet client needs, fostering long-term relationships. Identifying New Business Opportunities Successfully identified new business opportunities, contributing to a significant increase in the sales turnover. Enhanced the sales pipeline through market analysis and client engagement strategies. Trilingual Customer Service Assistant Employee Records and Training Development Over 15 Years of Experience Process Management and Business Leadership Daily Operations and Compliance Tools As a Trilingual Customer Service Assistant at M P Biomeds, responsibilities included daily follow-up of orders, invoicing, and addressing customer complaints. This position focused on optimizing customer satisfaction through effective communication and issue resolution. Managed daily operations leveraging productivity and compliance tools to monitor team performance. Consistently ensured that all activities adhered to company policies and established guidelines, optimizing overall efficiency. Oversaw employee records and executed monthly performance reviews. Cultivated an environment of continuous improvement through training and personal development plans, enhancing team competence and confidence. With a diverse career spanning various roles, the professional's expertise includes inside sales, team leadership, and operational management. An impressive history of client retention and growth showcases adaptability across changing market dynamics. Demonstrating strong leadership in managing processes, this professional effectively directs inside sales teams and achieves high engagement levels. A strong focus on KPIs and individual performance furthers organizational success and team cohesion. Collection Agent Role In the role of Collection Agent at M P Biomeds, collected debts from Italian pharmaceutical companies amounting to €500K. Monitored aging balances, analyzing recovery strategies to improve financial performance and ensure timely collections. Team Leadership and Customer Satisfaction Highly Skilled Sales Professional Possessing over 15 years of comprehensive experience, this individual specializes in fostering client relationships, maximizing growth opportunities, and driving sales success. A commitment to excellence is evident in consistent sales targets and business development achievements. Led a sales team of 3 Inside Sales Representatives, committed to maximizing customer satisfaction. Implemented strategies to ensure excellent service delivery, fostering strong client relationships and achieving high retention rates. Insurance Broker at Romande Assurances Served as an Insurance Broker at Romande Assurances SARL, providing tailored insurance advice and conducting thorough needs analyses. This role enhanced understanding of risk assessment and effective communication with clients. Earlier Work Experience Interview - Background Experience Title: Senior Inside Sales Representative Previous Experience Title & Background A diverse background in roles ranging from insurance brokerage to customer service has built a robust foundation for effective sales and client engagement. These positions sharpened skills in client interaction, problem-solving, and account management. An overview of a seasoned professional with proven sales achievements and leadership capabilities in various roles across the industry. This background provides insights into how varied experiences shape successful career trajectories in sales and management. Served as the Senior Inside Sales Representative at FedEx / TNT Swisspost SA from September 2019 to May 2020. Focused on enhancing sales processes and leveraging strong client management skills to optimize

Musical Background Interview

Transcript: Interview with Ivan Ivan; 5 years old Preschool; KinderCare Favorite song is Animals by Maroon 5 Favorite movie is Forrest Gump He loves guitars even though he has never played one because they sound amazing. Method with Melissa They both listen to a lot of music at home and watch Teen Nick's top 10 music videos Love to play instruments at school Saul dislikes loud music that his father listens to Have tablets and iPods with music, etc. Melissa; 7 years old First grader; Limerick Elementary School in California Loves Disney princess movies She is a very intelligent girl. Will be interviewing Melissa this weekend. I have only interview both of the boys once so far and it took place at their home. The boys seemed very distracted as I began Saul's interview while Ivan was also the room. Difficult method Adjustments - Solo interview Better responses when more interactions Interviewed my two little cousins Setting: boys' house After completing interviews my goal is to understand the difference that music can make in the life of a child. Would like to learn more about the children - Type of music - Music Influences - Music learning Who will I interview? Q: What is music to you? A: I think of instruments and the sounds that they make. It’s interesting how instruments make really cool sounds that make songs. Q: Do you play instruments? A: I play the flute at home with my brother and I also played the piano before, it was fun. After conducting my first interview with Saul and Ivan I learned that they have a lot more musical background than I would have guessed. Q: What is music to you? A: I want to dance. I also think of instruments like my brother said. Q: What instrument would you play if you could? A: Guitar because it has amazing sound. I haven’t played one before but I have seen one on a movie that was on TV. And it’s called Forrest Gump. Findings Who did I interview? Future interview plans Who did I interview? He is more mature with his responses compared to his 5-year-old brother. He was very cooperative throughout. Saul; 8 years old Third grader at Desert Thunder Elementary School Favorite singer is Nick Jonas "right now" Favorite movie is Aladdin He loves music but does not play very many instruments since he only owns a flute. Interview setting #1: Park Interview setting #2: Santa Monica Pier Will observe/interview her in distracting settings. Conversation with a Child Research Goal/Introduction Saul was slightly distracted by his brother until we changed interview settings. Questions and responses during interview: As I asked Ivan different questions, he managed to get off topic change the subject quite often. There were many distractions throughout his interview. For my second/final interviews, I plan on taking the boys to Guitar Center and observing how they work with musical instruments. I would like to record them as well. Then I want to sit and ask a few more questions about their experience and how music helps. With Melissa, I plan on completing both interviews this weekend. I expect to learn more about her musical experiences in school, at home, in public places, etc. and how music has taught her lessons in life. Method At first, I was a bit frustrated that he was not cooperating. He managed to pay more attention and provide descriptive responses. Questions and responses during interview: By: Julie Sanchez I was surprised to learn that Ivan is more interested in music. Being their cousin, I never knew this much about the boys and their musical background. Interview with Saul

Background Presentation

Transcript: 14th Week Consulting interns can be expensive Time and Money Personal Experience Preliminary Design Stage NFPA 101 and NFPA 13 New and Existing Education, Business, and Mercantile Definition of Project This app would be used to provide interns and recent graduates with an outline of guidelines for how to design and review designs of specific occupancies. With the given time frame, I will be writing the information that will go into the app Begin parametric study: Speak with my mentor and Jason to understand more about what critical variables I could concentrate on for this app. Choose those parameters and begin my study Gather information from NFPA 101 and NFPA 13 for new and existing education, business, and mercantile occupancies. By: Breanne Thompson Next Steps (Continued) Finish preparing for Draft of Analysis Pull together and discuss results of project Draw my conclusions and state future work needed Turn in Final Paper! 10th and 11th Week Turn in my parametric study Begin draft of analysis Map out the process of the app for the key elements 15th Week References Next Steps 7th Week Prepare for Final Presentation Summarize my draft of analysis into presentation Work on how to incorporate a live demonstration for my presentation App Development Background Information 8th-9th Week Continuous Process Objective-C for Apple products Java for Android products 6 months of studying Places to Learn: Codecademy, iOS Dev Center, Android Developers Training Hire App Developer will cost thousands Prepare Final Paper Dive into Shark Tank! 1. http://lifehacker.com/5401954/programmer-101-teach-yourself-how-to-code 2. http://www.bluecloudsolutions.com/blog/cost-develop-app/ 6th Week Background Presentation 12th-13th Week

Background Presentation

Transcript: Real action and accountability Amnesty International Non-state actors/ Rebel Groups?? ...and what about men?? ignoring male rape victims? would rape exist without a man? Weapons of War: Rape UN as an Arena - NGO's - Discussion and dialogue Arena Instrument Actor Critical Thinking Weapons of War: Rape UN as an instrument UNSC Resolution 1820 (2008) UN as an Actor - UN Action Against Sexual Violence in Conflict Weapons of War: Rape Problems with 1820 "Roles and Functions of International Organizations" "Sexual violence, when used as a tactic of war in order to deliberately target civilians or as a part of a widespread or systematic attack against civilian populations, can significantly exacerbate situations of armed conflict and may impede the restoration of international peace and security… effective steps to prevent and respond to such acts of sexual violence can significantly contribute to the maintenance of international peace and security" (UNSC Resolution 1820, p. 2)" http://www.stoprapenow.org/uploads/advocacyresources/1282164625.pdf Background Presentation- Kristin Mann Weapons of War: Rape Brief Insight - used to manipulate social control - destabilize communities - weaken ethnic groups and identities Examples: - Sudanese Militia - Rwanda Genocide - DRC Critical Thinking http://www.womenundersiegeproject.org/blog/entry/the-need-for-numbers-on-rape-in-warand-why-theyre-nearly-impossible-to-get Critical Thinking Increased Data Collection by international organizations - determine humanitarian responses - ensures justice and reparation - provides recognition and dignity

Background Presentation

Transcript: Death rate 2012: 12.84 deaths/1,000 population (World ranking: 22) Infant (Child Mortality) Total: 79.02 deaths/1,000 live births (world ranking: 10) HIV/AIDS (2) Appropriate Technology Landlocked country Great African Rift Valley system: East – Lake Malawi South – mountains, tropical palm-lined beaches Mainly a large plateau, with some hills Lake Malawi (Lake Nyasa) Almost 1 million people have AIDS 60% of these are female Declining in urban areas, Rising in rural areas Leading cause of death amongst adults Contributes to the low life expectancy: 54.2 years 209th ranking (One of the lowest) 500,000 children have been orphaned due to AIDs Micro-finance Policy Framework and Strategies (Health SWAp) increasing the availability and accessibility of antenatal services; utilization of skilled health personnel during pregnancy, childbirth and postnatal period at all levels of the health system; strengthening the capacity of individuals and institutions to improve maternal and neonatal health; increasing the number of skilled health personnel; constructing and upgrading health facilities to offer essential health services particularly focusing on rural and underserved areas; and provision of ARVs and micronutrients during pregnancy. Geography of Malawi CCST 9004 Appropriate Technology for the Developing World Indicator 3: Literacy Rate of 15 – 24 year-olds According to the World Bank, microfinance is defined as: Microfinance is the provision of financial services to the entrepreneurial poor.This definition has two important features:it emphasizes a range of financial services—not just credit— and it emphasizes the entrepreneurial poor. Goal 2: Achieve Universal Primary Education Appropriate Technology: SIRDAMAIZE 113 Population: 16,777,547 (estimated in July 2013) Population growth rate: 2.758% (2012 est.) (World ranking: 18) Age structure Children: 50% of total population HIV/AIDS Human Resources Education Poverty Food Insecurity Erratic Rainfall Patterns/Droughts Corruption Lack of Foreign Investment Languages Indicator 5: Proportion of seats held by women in National Parliaments Central Region: 1-9 (Yellow) *Capital: Lilongwe Northern Region: 10-15 (Red) Southern Region: 16-27 (Green) Lake Malawi (Blue) Land surface area 45,747 square miles Challenges: · shortage of qualified primary school teachers; · inadequate physical infrastructure; · poor retention of girls mainly from standard five to eight; · high disease burden due to HIV and AIDS consequently leadinto absenteeism, especially among girls who take care of the sick · Poverty levels are high in rural areas. Malawi – Climate/Agriculture Trading partners: South Africa, Zambia, China, US Challenges: · shortage of qualified primary school teachers; · inadequate physical infrastructure; · poor retention of girls mainly from standard five to eight; · high disease burden due to HIV and AIDS consequently leading to absenteeism especially among girls who take care of the sick; and · poor participation of school committees and their communities in school management. · Poverty levels are high in rural areas. 1 Doctor per 50,000 people Hinders the ability to deliver medical services to people in need Reason: Emigration Lack of access to education Aggravated by AIDS > 4 nurses are lost each month This also affects other sectors: Government Business Farmers Human Resources HIV/AIDS - Contemporary GDP: US $14.58 billion (2012 est.) (World ranking: 142) Labor force: agriculture: 90%; industry and services: 10% (2003 est.) Countries main income Agriculture Main crops: maize, tobacco, tea, sugar cane, groundnuts, cotton, wheat, coffee, and rice Industry: tobacco, tea, sugar, sawmill products, cement, consumer goods Challenges: limited capacity in terms of human and material resources to facilitate adult literacy and continuing education; early marriages perpetuated by socioeconomic factors; socio–cultural factors that make people believe that men should be leaders while women are followers; and, poor learning environment which affects girls in primary and secondary schools e.g. sanitary facilities, long distances to education facilities, extra burden from domestic chores especially for adolescent girls resulting into high dropout rate. 1964: Independent from Britain Indicator 1: Maternal Mortality Ratio Malawi Demographics Problems - Outline Indicator 4: Share of Women in Wage Employment in the Non- Agriculture Sector measure of employment opportunities ( i.e equal proportions of men and women in formal employment) Yet, more women participate in the agriculture sector than in the formal wage employment especially in jobs that require professional qualifications. Due to: literacy levels, gender disparity and cultural values. Facts About the Product: Drought tolerant maize variant Able to mature under limited rainfall Suitable for marginal rainfall areas 136 days to mature Normally: 150 – 180 days Able to mature under limited rainfall Suitable for marginal rainfall areas

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