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Trending searches
RTS.MURTEC.13.Lorden
415
Trend: outsourcing.
Trend: Restaurants are improving their perception of innovation.
BUT...
Take Aways
Balance IT Enthusiasm with Expectations.
Don't Get Outsourced.
TECH SPEND: Why?
1.
2.
3.
4.
5.
60% of restaurants will replace their POS. Integrated mobile ordering will be a must-have for many.
Of course, there's an opportunity, and a challenge.
What's Driving Tech Spend This Year?
In the BOH, the focus will be on adding business intelligence and real-time web-based reporting
Back-End Efficiency | Front-End Service
31%
36%
Work to resolve the disconnect between being a business innovation leader and a technology innovation leader.
balance excitement w/expectations.
QUESTIONS?
Steering Committees | Mission Statements
A LOT.
Question: How's Business?
Let's Look at the Sales Details:
1
How was business in 2012 compared to 2011?
The vast majority
of restaurants reported
that business was either
better or flat in 2012
compared to 2011
The number one challenge facing restaurant technology executives: insufficient BUDGETS (35%).
No. 2: insufficient technology (20%).
No. 3: meeting guest expectations (16%)
No. 4: lack of internal talent (14%)
No. 5. company doesn't embrace IT (10%)
The Business-Technology Innovation
disconnect
TECH SPEND: What?
TECH SPEND: How Much & Where?
Back of House Tech: Use vs. Importance
Front of House Tech: Use & Importance
Annual Technology Budget per Location
Annual Tech Budgets: Corporate Enterprise
FoH: Low Use,
High Importance
QSR
BoH: Low Use,
High Importance
Family / Casual
Fine Dining
Industry Avg
$26,000
Spending by Technology Type
IT Budget Allocation
Two-thirds of Restaurants will replace
their POS systems within 4 years.
Here's what we expect will be important...
POS Features in Demand
four PAYMENT SECURITY findings...
- 51% use point-to-point encryption
- 46% outsource their payment security efforts
- 38% have purchased PCI compliance insurance
- 33% of restaurants use tokenization
Mobile POS Opinions
Mobile POS: Restaurants want 'em, but they're still holding out for a durable, budget-friendly solution.