Government 2.0 and Local Government Communications
Presentation to the heads of Communications of Welsh Local Government Authorities, Llandridnodd Wells, 10 February, 2010
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and Local Government Communications Government 2.0 Definitions Principles Web 1.0 vs 2.0 Digital Immigrants vs Digital Natives Relationship between Government and Citizens is changing... Tools Openess Transparency Sharing Act Local, Think Global User Generated, but not User Controlled Government 2.0 is neologism for attempts to apply the social networking and integration advantages of Web 2.0 to the practice of government. Wikipedia Government 2.0 is the use of IT to socialize and commoditize government services, processes and data Gartner Government Technology Citizens Social Media Further Reading Blogs Forums Microblogging Social Networks Photo Sharing Video Sharing Wikis Facebook Myspace Twitter Ning Flicker Youtube Vimeo Wikipedia Slideshare These are all platforms where discussions relevant to your work, or about your organisation are happening... Which of them are you participating in? This one? or this one? how about here? and what do you do about this? http://en.wikipedia.org/wiki/Web_2.0 http://blog.vovici.com/blog/bid/18085/Web-1-0-vs-Web-2-0 Citizen Engagement Enterprise Software Government 2.0 Llandridnod Wells, 10 February 2010 Key Points The relationship between government and citizens is changing You can no longer beat them, so let them join you The changing web is an incredible resource, not a threat Are you engaging with the conversation people are already having about you? Esko Reinikainen Arts Development Officer Monmouthshire County Council or you can also find me here: http://monarts.ning.com http://hi.im/eskoreinikainen http://flavors.me/reinikainen @reinikainen A Brief Twitter Analysis All stats collected on 4.2.10 using tweetlevel.edelman.com twitter.grader.com We also use: tweetstats.com xefer.com/twitter Seth Godin Tribes Tara Hunt The Whuffie Factor Clay Shirky Here Comes Everybody Eric Qualman Socialnomics Charles Leadbeater We-Think Trafigura Iran Elections Rage Against Simon Cowell Birmingham City Council Website Belarusian Flash Mobs Obama '08 Hacktivism iReporters So what are the implications for local government? Citizens are no longer passive observers of events, they have the tools of engagement at their disposal. It is often in their pocket. And they are not afraid to mobilize their social networks in pursuance of their cause... The days of unidirectional broadcast are limited... If we fail to be open and transparent, we are likely to get caught out... Citizens are having conversations about us, so we might as well offer them the platform to do so. But now, the news can spread globally mithin minutes. Try damage limitation on that. The citizens can and should be our best allies... We must no longer 'do' government to them, we must open dialogue platforms to them so they can take an active part in designing the services they require. What happens when citizens start talking directly to the civil servants who design and deliver their services? Who is more important? The citizen or the local paper editor? What conception of democracy do we hold true? On one hand, we have to make a root and branch re-evaluation of what we mean by deliberative democracy... If we do not, are we in fact acting as an authoritarian democracy...? http://prezi.com/5my-00nq2ne5
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