Government 2.0 and Local Government Communications

Technology

Social Media

Digital Immigrants vs Digital Natives

Web 1.0 vs 2.0

Citizens

Citizens are no longer passive observers of events, they have the tools of engagement at their disposal.

It is often in their pocket.

And they are not afraid to mobilize their social networks in pursuance of their cause...

Birmingham City Council Website

Hacktivism

Rage Against Simon Cowell

iReporters

Belarusian Flash Mobs

Trafigura

Iran Elections

Obama '08

Tools

Blogs

Forums

Microblogging

Social Networks

Photo Sharing

Video Sharing

Wikis

Facebook

Myspace

Twitter

Ning

Flicker

Youtube

Vimeo

Wikipedia

Slideshare

These are all platforms where discussions relevant to your work, or about your organisation are happening...

Which of them are you participating in?

This one?

or this one?

how about here?

and what do you do about this?

A Brief Twitter Analysis

Government 2.0

Government

So what are the implications for local government?

Who is more important?

The citizen or the local paper editor?

What happens when citizens start talking directly to the civil servants who design and deliver their services?

What conception of democracy do we hold true?

On one hand, we have to make a root and branch re-evaluation of what we mean by deliberative democracy...

If we do not, are we in fact acting as an authoritarian democracy...?

Definitions

Government 2.0 is neologism for attempts to apply the social networking and integration advantages of Web 2.0 to the practice of government.

Wikipedia

Government 2.0 is the use of IT to socialize and commoditize government services, processes and data

Gartner

Key Points

• The relationship between government and citizens is changing
• You can no longer beat them, so let them join you
• The changing web is an incredible resource, not a threat
• Are you engaging with the conversation people are already having about you?

http://blog.vovici.com/blog/bid/18085/Web-1-0-vs-Web-2-0

http://en.wikipedia.org/wiki/Web_2.0

The days of unidirectional broadcast are limited...

Citizens are having conversations about us, so we might as well offer them the platform to do so.

Enterprise Software

Government 2.0

The citizens can and should be our best allies...

Principles

We must no longer 'do' government to them, we must open dialogue platforms to them so they can take an active part in designing the services they require.

• Openess
• Transparency
• Sharing
• Act Local, Think Global
• User Generated, but not User Controlled

If we fail to be open and transparent, we are likely to get caught out...

But now, the news can spread globally mithin minutes. Try damage limitation on that.

and

Local Government Communications

Relationship between Government and Citizens is changing...

Llandridnod Wells, 10 February 2010

Citizen Engagement

Seth Godin

Tribes

Further Reading

Esko Reinikainen

Arts Development Officer

Monmouthshire County Council

Tara Hunt

The Whuffie Factor

@reinikainen

or you can also find me here:

http://monarts.ning.com

http://hi.im/eskoreinikainen

http://flavors.me/reinikainen

http://prezi.com/5my-00nq2ne5

Clay Shirky

Here Comes Everybody

Eric Qualman

Socialnomics

Charles Leadbeater

We-Think

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