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Audio Transcript Auto-generated
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thank you.
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A team just coming for another training video week.
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I posted the Prezi yesterday, so this is kind of
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just a walkthrough of that president that I created.
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It has a lot more information, so please take some
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time and look through that.
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But I feel like these walk their videos are kind
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of helpful.
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But this training topic for this week is participation and
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attendants. We've had participation as a topic before.
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Just like it's very important to go into the new
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year, being an engaged part of the team and knowing
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how important participation really is.
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So, um, the first thing on the president I love
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what it says.
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It says being involved is not a waste of your
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time. And there are many reasons why you should say,
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engage in your team.
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I go pretty in depth on why I feel that
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ISS but, uh, yes, that we can click onto this
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one. The president will go more in depth than this
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video, so why, it's important.
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I list five different things, so your opinion matters.
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You can offer more perspective.
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You can give us new information you that it benefits
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the whole team when you participate.
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And also you can take ownership of that when you
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offer feedback and the whole team benefits from it.
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And then also it feels good going into that.
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So the 1st 1 is your opinion matters, and it
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really, truly does.
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We want to hear your opinion.
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I want to hear your ideas and be back.
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It can really, truly help the team.
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So it creates a two way information sharing tool.
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We provide the training, you provide the feedback and together
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we create the best version of what we have.
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The next thing is more perspective.
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So again, kind of just sharing knowledge.
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So I might think a certain way.
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But you guys might think a different way.
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So it's important.
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Thio share that perspective so that we can create the
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best videos or trainings that we can.
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Next thing is new information.
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You can offer new information to me that I don't
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know. You guys do this on a day to day
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basis. You're queuing a lot of calls that I'm not
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necessarily doing on lion, so it's really important to get
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your feet back in any information that you feel like
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is valuable team benefit and ownership.
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When you give me feedback, I promise you that I
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will utilize that feedback and really make a difference with
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it. So and then you can feel like you made
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the change.
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You made a difference with the team.
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You made your team better.
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And in turn, that feels good.
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So thumbs up, star.
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Next thing is is attendance.
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So this one gets a little bit more in depth,
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a little bit less fun.
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Um, made up.
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It's a little bit more rule based.
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So maintaining attendance is crucial to help you do well
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as an employee.
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And also it allows you to be in good standing
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with your co workers in your employer.
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So the first time that I go into is, um
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que es expectations.
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So basically a two weeks notice is required if you
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are planned on being out for a period of time.
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And, um, it's just really out of respect so that
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we know what we can allocate toe other people.
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We just want to be aware that you're going to
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be out.
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Things happen.
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People go on vacation, you get ill for an extended
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period of time.
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Hopefully not, but things happen It's really just important to
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make sure that we're communicating.
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Being prompt is that next thing so being prompt.
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Overall, I'm a very on time person, so being prompt
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to me, it shows a respect.
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It shows that you care.
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It makes everything run smoothly.
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You can come in and get your day plans that
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you're not rushing.
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Um, people truly depend on you as well, So if
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you're running late or haven't logged on, there's multiple people
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on the team that are waiting for you to get
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ready to get started.
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So we want to make sure that we're not taking
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other people's energy, you know, because you're running a little
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bit behind bakery.
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It's a great reputation.
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Coming in on time is always good.
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I think it always looks good being on time and
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being there, and it shows you're taking your job seriously,
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which I absolutely agree with.
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Like I said, I'm a very timely person, so being
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prompt is an important one for me.
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I think that it just shows that you really are
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willing and happy to be doing the job that we're
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giving to you.
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So the long with that kind of a rule so
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the two hour noticed is required If you are, you
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know, sick.
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If you have to leave early for some reason, Um
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and also, if you're logging in late or logging out
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early so it really just all goes down to communicating
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leading Christian know that something came up.
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You're not feeling well, Just making sure that you are
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giving her enough time to where the team, you know,
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we'll succeed without you.
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To where you know, we can make sure everything is
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covered. See, resource is for you.
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I think I've drilled this point.
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But we have multiple resource is for you.
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So Carlson or you, Every week I post a training
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and costing or you, um, Monday I picked what it
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is Tuesday opposed to video Wednesday.
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I typically do a quote Thursday's karaoke, and then Friday
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is that quiz.
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So, um, every week I pick that for you.
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If you just take 10 minutes a shift, I think
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that the topic will really, you know, stick with you.
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And if it doesn't, then definitely let me know.
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Um, if there's anything that I can do to help,
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you know, make the training better the next thing is
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also there's resource is in call centre.
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You You know all of those checklist stuff like that
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You can access all of those and they're there for
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you whenever you need them.
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If you ever run across something that is not there,
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feel free Thio let me know and I absolutely will
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make that happen.
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Um, this guy channel.
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So I think everybody kind of most everybody asked questions
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and answers questions and Skype.
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It's pretty interactive.
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Just a resource for you to make sure that you're
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able to answer and ask all the questions that you
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feel like you need.
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Thio. So one thing on that just please make sure
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that you are asking those questions in the queue 18
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worldwide chat.
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I know sometimes there are personal chats between you know,
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you guys were You're asking a quick question to a
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co worker.
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I just think that that worldwide group chat really helps
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Thio answer the question.
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And also it trains everyone in the meantime, because we're
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all watching that we're all seeing the answer.
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We're all seeing the question so hopefully we can learn
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from each other.
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The last thing is open communication, so really, that means
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to me just being able Thio, Share your opinion.
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We want to create an environment for you that you
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will succeed.
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Um never feel like you can't talk Thio, Um, you
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know your boss or things like that.
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We want to create an environment where, if you have
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a question, do you feel like you can ask that
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question? Um, you know, without getting any bad feedback from
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that. So we just want to create open communication So
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everyone talks back and forth.
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We share opinions.
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We share all of that so that we can be
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the best team that we can be.
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There's that picture for you.
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The last thing is how to show your participating.
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So my biggest things and you guys can add to
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this if you think that there's extra ones.
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But my biggest ones are to complete the weekly quiz
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and call center, you provide feedback on training's answer coworkers,
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questions and Skype asking offer suggestions for future training topics.
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And then also, since we do a monthly one on
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one, prepare some questions or feedback to go over that,
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um, while we're on the phone talking.
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So, um, yeah, I'm like, that's really the Prezi.
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Sorry, I was going through it with my phone.
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Like having technical difficulties with my monitor, but yeah.
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So if you have any questions on that Prezi Prezi
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at me, no participation is incredibly important.
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I do spend a lot of time on these training,
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so I want to make sure that, you know, we're
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taking a little bit of time each day.
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Thio, look at those and hopefully get some great things
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out of them.
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If you find that they are difficult to understand anything,
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really any feedback that you can offer is fantastic.
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So let me know what you think and yeah, I
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guess we're approaching Happy New Year.
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So Happy New Year things, guys.