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Audio Transcript Auto-generated
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Miss Mandy, and I'm from present savvy.
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I'm a presentation specialist lover, whatever expert you name it.
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And I'm working with Prezi video for quite a while,
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and I work with Julia Carter from suggest for for
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such a long time that I have invited her to
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join to communicate something about virtual communication.
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She is an expert on virtual communication.
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And Juliet, would you like to introduce yourself?
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Julia Carter?
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And my business is called zest for And we specialist
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in leadership training specifically for leaders and teams who work
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virtually perfect.
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So we prepared to get a few sessions.
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The first session we just had is the Five Steps
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or Futural brands.
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The second one, which is today, is how to communicate
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more effectively in a virtual world.
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And the third session will be about leadership in a
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virtual world.
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And I invited Julia to to to talk with her
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about this because she she's the expert and she's working
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with teams and leaders for such a long time already.
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So the questions that I have is what tips and
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tricks can you give us Julia about communicating more effectively
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in the spiritual world because nowadays it is quite important
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or it was actually always important.
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But now especially is really important because we community quite
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intense nowadays sitting behind our computer at home.
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And I think a lot of people have to deal
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with this right now, so we can use some tips
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and tricks on that.
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Please. Yeah, No, I would be delighted to thank you,
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Mandy. So, first of all, I just thought we'd just
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highlight some of the challenges that that we have when
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we communicate in this virtual world and the key challenges
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that there are many, but I've put them into some
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four headings, Really?
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The first one being obviously, how do we build relationships
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when we're not actually with people linked to that?
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In a way, is how do we actually then collaborate
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with people who we don't see who are not around
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us every day?
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Um which you know again, a huge challenge there.
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The distance, the distance is a problem.
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But I think also with distance I would talk about
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cultural differences as well.
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And the distance not just physical, but the distance in
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who we are and how we are due to culture
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trust is really what underlines the foundation of all of
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this. And how do we build trust when we are
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not with people?
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And finally, obviously technology, um, love it or hate it?
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Thank goodness it exists, and and we're going to spend
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a little bit of time looking at how we can
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embrace technology and maximize it to really support when we
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communicate virtually so there.
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As I've said, there are hundreds of challenges.
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I've headlined them under these four headings and we're gonna
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today I'm just going to share with you five of
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of many tips of how to enable to overcome some
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of these problems.
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Perfect. So before we go into the tips and tricks,
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let's take a shirt look.
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And how are we communicating now and how you can
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have building relationship in a virtual world?
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Technology kills viruses in Just what did you do, Mom?
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Dad? Holy crap.
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I mean, you get to learn No at all.
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Bye, You guys Mhm.
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Wow. Yeah.
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Oh, can you hear us?
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So that was a big fun.
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I mean, I think a lot of people experienced those
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things. I'm not sure about the guy in underwear, though,
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but it's really funny to see how things can go
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wrong and you always have to watch your camera.
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I mean, we struggled, Julia, we're delighting and everything.
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What we're doing.
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So yeah, it's a hard, hard time to present in
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a really professional way nowadays, So please share your tips
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with us.
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I would love to.
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Okay, so my first tip is no ourselves and no
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others. What do I mean by this being self aware,
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Who am I?
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Who am I?
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How do I show up when we get real clarity
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and whether I'm working with leaders or individuals?
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It's so important that we are self aware because then
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we can show up as the authentic version of ourselves
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not trying to be someone that we're not.
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And I think this links nicely to a previous session
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where we talked about our virtual brand, get clarity on
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that, and then every day when we show up virtually
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to communicate with showing up in a consistent manner and
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that helps people trust us.
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And once we get clarity on that, it's then about
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really understanding the others.
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The other people that we are working with and working
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to build our relationships with those people know who they
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are. No.
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What makes them tick and know and understand how we
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need to be adaptable in our style so that we
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enable that connection?
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The second tip is building trust.
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I talk about trust every single session I run.
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If there is no trust, you have no relationship.
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So building trust is probably the most important one here.
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But of course, to build trust, we need to build
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relationships. And there are three areas to building trust being
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authentic. And I've just made reference to that already showing
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up as the true version of us every day, even
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on days that are not going so well.
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That's self awareness which enable Ables us to to regulate,
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Um, and to understand why we're behaving in the way
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we're doing so that we show up as a genuine,
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authentic version of ourselves so that people trust us.
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Secondly, be incredible.
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Be incredible, you know, enabling people to see what we're
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bringing to the communication to the team meeting to the
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project. So really thinking about how can you exhibit your
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credibility and finally being reliable and in the virtual space?
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This is really key.
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And I'm going to talk about communication guidelines and and
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sort of agreed ways of working in one of my
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other tips.
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But I'll give you an example.
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If you have committed to a deadline and you are
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now not able to meet that deadline in a virtual
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world, it is crucial that you show up via email
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or voicemail to say, I'm going to miss my deadline.
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Silence, not not not speaking up leads to distrust.
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And, of course, when we work face to face, that
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wouldn't happen so much because you may bump into somebody
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and say, Oh, just to let you know I'm going
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to be a day late, for example, so really doing
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what you say you're going to do and if you're
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not going to do it, showing that why you're not
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going to do it.
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So it's again that consistency so that people trust you
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and there's no question about Well, why haven't they responded?
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What are they doing?
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You're not creating those those those negative perceptions of you.
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The third tip is to really get clear on who
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you are and should be communicating with and not just
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sitting back and waiting for those needs to communicate to
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fall into your inbox or fall into your meetings to
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really own.
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Who are the people you should be communicating with, almost
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as if you were running your own business, putting a
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plan together, a communications plan or a marketing plan so
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own Be proactive in who you should be communicating with.
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And I'm talking about your team members.
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Often. I work with teams and I see they become
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these smaller clicks of team members working together and communicating
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and not always reaching out to every member in the
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team. So you don't have a fully interdependent team.
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You have clicks or very independent working within that team.
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Outside of team, we have your customers.
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Are you reaching out in this virtual world?
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Are you making contact with them?
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Are you following up?
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If they don't reply to a communication that you've sent
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them, and on that who are your stakeholders?
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So within an organisation, who are the people that is
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important for you to stay connected with, and are you
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consistently reaching out to them to create that connection?
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So once we've got clear on who we then need
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to work out, how are we going to engage them?
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So when we are connecting, how are we showing up?
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What's the experience that they're having so engaging virtually really
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being present when we do show up is absolutely crucial.
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When we talk about communicating virtually and there's many parts
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to this, there's the preparation, you know?
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What is it you're going to say?
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What is the impression you want to give?
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What is the message you want to deliver to who?
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The audience?
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How will that interaction take place?
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And what are the tools and the channels that you're
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going to use to enable that communication?
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So I'm going to pass back you two.
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You Mandy, now to allow you to to have some
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comments on this particular point.
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Thank you, Julia.
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So engaging.
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First your presentation.
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As I said, I'm in law for in creating presentations
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and especially when we can find beautiful tool to visualize
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and to interact with people.
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The tool that we're using, we have mentioned now several
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times, which is Prezi video where you connected with your
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content. Um, I have this virtual communication, but you see,
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on Julius presentation, she has to slide it.
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I want to talk about which makes it really fun
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to look at, you know, it's it's it's not only
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me with my presentation, but she has a presentation as
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well. And we have a zoom connection now, um, where
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we start to communicate with each other.
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So it's a different way of presenting.
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And I think that's, um um, just try to change
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things as well to make it more fun for other
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people. And the screen shot that you see in the
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slide is that Prezi video like a platform.
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They created something where you can see amazing content from
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several people, and all those people are having their own
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expertise and topics it could be education could be like
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a spiritual communication, but also more in depth, maybe consult
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to see on certain topics.
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So it's really nice platform to be to get some
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inspiration out of.
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But there are some more tools, of course, that you
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can use um to communicate, as we can see in
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soon. Zoom.
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Now they have an option in a better version as
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well to actually not only have a virtual background, but
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your spiritual background is your presentation.
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So something like that you can use as well just
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try to challenge yourself, not using something which is already
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used for I don't know many years, but try to
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challenge yourself, to engage that audience and to communicate more
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effectively. But as you can see, it's more interactive and
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better to see the person who's talking to you instead
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of having a complete slide we're talking over.
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So my tip to you guys is challenge yourself, um,
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creating something memorable and something where you connected with your
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audience. Back to you.
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Julia. Thank you, Mandy and I would like to to
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also add to that I very much come from the
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corporate background.
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And most of the clients I work with are large
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corporations, and being able to use something like Prezi really
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creates that point of difference.
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People are like, Oh, this is different and they they're
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they're engaged And it's really worth a little bit of
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effort up front, learning how to use it because, as
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I have said before, once you understand, it's really no
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more complicated than PowerPoint.
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And PowerPoint is.
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So, um, I want to say two dimensional, which which
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I guess Prezi is, but it's just very, say me,
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and there's only so much you can do with the
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PowerPoint slides.
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So it really, really embrace people to have a go
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at, um, using Prezi to create that point of difference
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and to be remember, memorable.
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Great. Okay, So what that really does is bring us
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to tip five now encouraging collaboration.
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So what do I mean by that?
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Well, I work with virtual teams pretty much every day,
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and one of the things I will always encourage them
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to do and support them to do, if needs be,
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is to agree what the rules of communication are going
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to be.
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And this is even down to If I need to
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quickly catch you.
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How will how will I connect with you and being
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consistent in that is really important.
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So another example would be, um, I know certain clients
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only want to be communicated through email, whereas someone like
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myself, I would much prefer a quick text or even
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a WhatsApp if it's appropriate for the informal chat, um,
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and then email just for things that are very business
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focused and have facts in.
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A lot of my my clients use Microsoft teams again,
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just using the chat function on that to collaborate and
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then just using email or or project management systems to
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to do the more formal.
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But you know, whatever.
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It doesn't matter.
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But what are you?
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Have you formalized which what you will use for which
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type of communication?
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And I would also really encourage from a creating a
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fun factor.
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A lot of my clients are really missing that that
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fund that's created by teams working together in a in
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an office together.
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So how can you encourage collaboration at social level?
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Um, you know, even if it's the first five minutes
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of a meeting, no one is allowed to talk business.
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It has to just be social chitchat.
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So think about collaboration above and beyond just the work
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content, because again, this enables trust to be built.
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And when I say be present with regards to collaboration,
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you know, I'm talking about the basics like, have your
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Web come on and when it's on, be there, nodding,
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acknowledging. You don't have to be talking, but let people
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know that you are engaged and listening.
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Sitting with a very blank face.
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Looking bored really is not giving the impression that you
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are present, and this is tough for some people because
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some people are very internal in how they think and
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analyze. Um, some people can have, you know, very, very
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poker faces, whereas some of us are constantly smiling, nodding
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and giving away our in a thought so really again,
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that self awareness of Of how are you perceived when
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you are in business meetings?
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And I've had some quite powerful conversations with leaders.
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You know, saying, Are you aware that it's really obvious
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that you're sending an email or writing something on your
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keyboard when you're communicating?
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A member of your team is communicating with you.
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So it's all of that and more be present and
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really be aware of how you are being portrayed through
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through a webcam.
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Assuming it's on.
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Can I say two things about this too down?
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Because this morning I had a conversation with the client
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and she was actually checking on the way.
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I would like to communicate, and this is this is
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the first time that somebody is asking me this.
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You know, we have to communicate for the coming four
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weeks with each other with a few deadlines, and she
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was new to the company, and she said to me.
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So what way would you like me to communicate?
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And I was a bit surprised about the question because
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I thought, uh, is that a question or is it
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what is obvious?
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Because we have so many ways of communicating.
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So I said to her, Okay, my way communicating is
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like formal things and deadlines and, um, documents.
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Please send it by email.
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And I would like to speak and talk about the
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content via Zoom or just when we have to work
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together quite quickly.
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Let's just have a quick chat.
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So But this is actually agreeing on the rules and
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certainly, but also with the client.
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I already liked her question, and it helps us Well,
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to just make sure that relationship with your mentioning is
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being built from the actually the first time you meet.
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So yeah, this is, I think, really something that I
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just experienced.
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So great example.
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The second thing I wanted to say about collaboration.
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I see that a lot of people have a challenge
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lately to find a way to collaborate effectively because, you
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know, the courts are quite intense and you're watching yourself
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the whole day, and there's some tools as well.
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To have a small brainstorm session or, um, to work
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on a customer journey and to that is really interesting
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to use in several ways because it has a few
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templates which you can use is, uh, is mural and
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mural. Um, it's like a white campus where you can
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do sticky notes and, um, customer journeys and everything.
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So just take a look at it because in terms
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of encourage collaboration, you can stimulate and invite people as
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well on a meeting to do it in a different
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way than just talking.
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So I just want to add at on my knowledge,
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based on what you're saying.
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Great. Thank you.
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Thank you, Mandy.
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Really interesting, Interesting and useful shares there.
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That brings us to our final summary.
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The top five tips just to bring this all together
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firstly really know ourselves be self aware, and then think
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about the others that we need to be communicating with,
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get to know them and adapt our style to work
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so that we work together, and it's collaborative build trust.
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Really think about building trust, uh, and then really clarifying
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who it is we're communicating with.
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How are we going to engage them and really encouraging
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collaboration between yourself, them and everyone else who you are
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needing to communicate with in this virtual world.
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So I hope that has given some food for thought.
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And I very much look forward to our next time
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together. Thank you, Mandy.
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Perfect. So next session will be on virtual leadership and,
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uh, as you noticed, based on our session.
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Now, you see that Judy has a lot of experience
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and coaching people on that.
- 20:09 - 20:12
And I'm looking forward to having this chat again and
- 20:13 - 20:17
try to create that beautiful visuals that we're using Prezi
- 20:17 - 20:20
again. So looking forward to see you next time and
- 20:21 - 20:22
have a great day.
- 20:23 - 20:23
Bye bye.