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one of the most obvious problems experienced by Raleigh and
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Ross employees was unethical behavior.
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This was a result of the intense sales environment and
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contests the rewarded specific activities, such as multiple items sales.
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This strategy might have been effective in the short term
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for gaining revenue, but it was at the expense of
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ethical conduct, and it led to undesirable behavior such as
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sharking. The sharking epidemic permeated sales floors across rally and
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Ross stores as managers continued to reward this type of
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behavior. This was demoralizing, de motivating and derailing all at
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once, but because store managers or owners were held to
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the sales per hour metric that we're willing to overlook
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this as the ends justifying the means.
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Sales Associates to were willing to participate in this sharking
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behavior and other selling activities that were often unaccounted for
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anyway because the stakes were so high.
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If they didn't meet their quota, their hours were cut
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and it was almost impossible to recuperate.
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Those losses