Business Messages

Audio Transcript Auto-generated

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  did you know, you can message a business now.

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  It's a really cool feature.

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  I'm sure some of you thinking why would you do that?

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  Let me show you why Let's take walmart, for example, with walmart,

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  I look them up in google to get their information

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  and I wanna see if they have covid shots.

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  Um I want to get my booster,

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  but I got to hunt on a web page to

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  find that information that doesn't really work for me.

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  That's really complicated.

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  And I guess I could call them.

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  But if you ever tried calling walmart or any other large business,

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  you can be stuck on the phone forever.

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  And I guess I could drive down there.

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  But that's also complicated because what if they don't have it and I was misinformed

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  so I'm wasting my time there too.

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  Now

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  you can actually just message walmart, How cool is that?

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  So I can just ask a quick question.

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  And in this case here,

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  I'm going to message them and they come back and they're immediately responsive.

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  It's like I just basically walked up the customer service,

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  but I never even left my house

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  and I asked him, okay,

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  do you have Covid Covid vaccines?

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  And you know what? They immediately give me the information I need.

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  I didn't need to call anybody. I didn't need to hunt for anything.

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  It was right there exactly at my fingertips.

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  And what's amazing is other companies are doing this to this isn't just walmart,

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  This is like big companies like Safeway.

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  So if I need to get like ask questions about a cake for my daughter's birthday,

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  wow, I could just ask it through this medium or for example, gap is doing this too.

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  So I can, you know, ask them, hey, what's your return policy?

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  These pants I got from for christmas are just way too big

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  in the waist and I can get the information I need.

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  So I'm really excited about this and I'm looking forward to

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  a future where I can get ahold of home depot and

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  ask them questions about a project or apart while I'm in

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  the middle of a renovation or I travel a lot.

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  So I look forward to be able to get ahold of united on everything.

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  I have to ask them not getting stuck in

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  Contact Center, you know,

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  holds or hunting through the web page and things like that.

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  I can get ahold of them all, you know, 24 hours a day. That's great.

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  And you know, I, you know, if you've ever had a car and you got to have it fixed,

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  you know how cool it'd be to just message your dealer,

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  send him a photo or sound and basically get scheduled in just through messaging.

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  So I'm really excited about a future where I can message